Geni Help Center
Submit a request
Check your existing requests
Frequently Asked Questions
Login & Invitations
What is Geni?
How do I invite a relative to join the tree?
How do I update the email address on my Geni account, if I no longer have access to that email address?
How do I contact Geni about my subscription?
Is Geni free?
What are the benefits of a Geni Pro membership?
What profiles are private?
What are public profiles?
How do I control what is listed publicly?
What are Curators?
What permissions do Curators have in my tree?
How can I contact a Curator?
How can I add adoptive/foster parents to the tree?
How do I edit an existing parent conflict to set biological/adoptive parents?
The names on my tree look fuzzy or pixelated
How do I add multilingual names and biographies to a profile?
What is a Master Profile?
How can I update an email address on a profile?
How can I merge my tree with a relative's tree?
What is a Request to Collaborate?
What does the Yellow Triangle in the lower left hand corner of a node mean?
Record Matches & Smart Matches™
What are Record Matches?
What are Smart Matches™?
What are Value Indicators?
How do I convert photos to documents?
How do I tag a profile to a document?
How can I add a Document?
Photos & Videos
How do I upload my photos?
How can I upload a Video?
How can I access photo albums?
What is a Project?
How do I create a Project?
How can I add profiles to a project?
How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
What are Discussions updates and who receives those?
How can I change which people I am notified about?
What are Anniversary Reminders and who receives those?
How do I report a profile?
How do I report a profile as Deceased?
What is a Claimed Historical Profile?
Has your GEDCOM importer been disabled?
What GEDCOM software should I use?
How can I export my GEDCOM?
How do I search for profiles?
How can I find relatives on Geni?
Why can't I find people I added to the tree?
How do I print Hebrew/Arabic in the proper order from my tree?
How to Switch Your Display Language
How do I enable translations on Geni?
Can I specify a group of people to share my activity with?
What activities are shared with Social Sharing?
What is Facebook Social Sharing?
How are location fields parsed?
Where is my Map?
Why is the location in another language?
Blood Relatives vs. Family Tree
Who are considered 'Family Members' in Statistics?
Video Tips and Tricks
How to: Add and Invite Relatives
How to: Add Photos
How to find out who is in the Family Group of a profile
Geni Public Access
Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
What is myHistro?
What is the World Family Tree app by TelGen?
What is GeneDroid?
Geni has joined the MyHeritage Family
What is MyHeritage?
What does this mean for Geni?
How will the two websites operate?
Frequently Asked Questions