Geni Help
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Frequently Asked Questions
Overview
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Recent
Login & Invitations
(16)
»
Lost Password
Why can't I login?
How can I customize the invitation sent to my relatives?
Premium Subscriptions
(14)
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How do I contact Geni about my subscription?
Where is a credit card's security code located?
How do I cancel my free trial?
Family Tree
(30)
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How do I customize the way names are displayed?
How do I delete someone from my tree?
How do I print my tree?
Profile
(22)
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How To: Make a Profile Public
What are "estimated" dates?
How can I undelete a profile I manage?
Privacy
(15)
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What are public profiles?
I found a listing under my name and I would like it to be removed
What profiles are private?
Photos & Videos
(13)
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How do I upload a new profile photo?
How can I upload my photos?
How can I report a photo?
Documents
(7)
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How do I convert photos to documents?
How do I tag a profile to a document?
How can I add a Document?
Merging
(13)
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What is a Merge Request?
How can I merge my tree with a relative's tree?
Who are Collaborators?
Discussions
(5)
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How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
Projects
(7)
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How can I add profiles to a project?
How can I rename a project?
How do I create a Project?
Curators
(5)
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What are Curators?
What permissions do Curators have in my tree?
How can I contact a Curator?
Notifications
(7)
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How can I send another user a message?
How can I update my email notifications?
What are Birthday Reminders and who receives those?
Reporting Profiles
(8)
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How do I report a profile?
How do I report a profile as Deceased?
What is a Claimed Historical Profile?
GEDCOM
(4)
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How can I export my GEDCOM?
What GEDCOM software should I use?
Has your GEDCOM importer been disabled?
Search
(4)
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How do I search for profiles?
How can I find relatives on Geni?
Why can't I find people I added to the tree?
Languages
(5)
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How To: Switch Your Display Language
Does Geni only accept English as a language on my tree?
How do I print Hebrew/Arabic in the proper order from my tree?
Facebook
(5)
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Can I specify a group of people to share my activity with?
What activities are shared with Social Sharing?
What is Facebook Social Sharing?
Family Map
(4)
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How are location fields parsed?
Where is my Map?
Why is the location in another language?
User Stats
(2)
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Blood Relatives vs. Family Tree
Who are considered 'Family Members' in Statistics?
Video Tips and Tricks
(8)
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How To: Upload Documents to Geni
How do I save my family tree to my computer?
How to: Add Photos
Geni Public Access
(3)
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Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
Partner Apps
(5)
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What is the World Family Tree app by TelGen?
What is myHistro?
What is GeneDroid?
Geni has joined the MyHeritage Family
(13)
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What is MyHeritage?
What does this mean for Geni?
How will the two websites operate?
Frequently Asked Questions
