Geni Help Center
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Frequently Asked Questions
Login & Invitations
What is Geni?
How do I update the email address on my Geni account, if I no longer have access to that email address?
How do I contact Geni about my subscription?
How To: Try Geni Pro for Free
Is Geni free?
How do I exclude profiles I manage from MyHeritage’s SuperSearch™?
I found a listing under my name and I would like it to be removed
How do I control what is listed publicly?
What are Curators?
What permissions do Curators have in my tree?
How can I contact a Curator?
What if there is more than one relationship path between two people?
I can't view the HTML5 Tree in Firefox
My tree won't display, what should I do?
How can I update an email address on a profile?
How can I request management of a profile?
What are "estimated" dates?
Who are Collaborators?
What is a Merge Request?
How can I merge my tree with a relative's tree?
Record Matches & Smart Matches™
What are Record Matches?
What are Smart Matches™?
What are Value Indicators?
How do I convert photos to documents?
How do I tag a profile to a document?
How can I add a Document?
Photos & Videos
How do I identify relatives in a photo?
How do I upload a new profile photo?
How can I upload my photos?
How can I add profiles to a project?
How can I rename a project?
How do I create a Project?
How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
How can I update my email notifications?
How can I view my notifications?
How can I view my inbox messages?
How do I report a profile?
How do I report a profile as Deceased?
What is a Claimed Historical Profile?
How can I export my GEDCOM?
What GEDCOM software should I use?
Has your GEDCOM importer been disabled?
How do I search for profiles?
How can I find relatives on Geni?
Why can't I find people I added to the tree?
How to Switch Your Display Language
How do I enable translations on Geni?
Does Geni only accept English as a language on my tree?
Can I specify a group of people to share my activity with?
What activities are shared with Social Sharing?
What is Facebook Social Sharing?
How are location fields parsed?
Where is my Map?
Why is the location in another language?
Blood Relatives vs. Family Tree
Who are considered 'Family Members' in Statistics?
Video Tips and Tricks
How to: Add and Invite Relatives
How to: Add Photos
How to find out who is in the Family Group of a profile
Geni Public Access
Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
What is the World Family Tree app by TelGen?
What is GeneDroid?
What is myHistro?
Geni has joined the MyHeritage Family
What is MyHeritage?
What does this mean for Geni?
How will the two websites operate?
Frequently Asked Questions