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Bug - Documents from PDF's currently broken

Lois Lubin
suggested this on July 25, 2011 10:36 AM

Documents from PDF's are currently showing as box with red 'x' inside - instead of seeing the document material there - this is relatively new bug (not problem start of June), but has been going on for a while now.  "View original PDF" works, so it is not a major problem, but is annoying.

 

Comments latest first

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Lois Lubin
Pro

In addition to adding a comment here, suggest since this has been marked "Done" for a long time and it is not clear if Customer Service looks after marking a Report as "Done" --

 folks still experiencing problem may want to see and add a comment here: http://www.geni.com/discussions/99054

September 28, 2011 12:14 PM
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Erin Spiceland
Curator

I am having problems viewing some of my previously uploaded PDFs, too, and when I uploaded two new PDFs today, the pages are showing in the wrong order. When I open it with Adobe PDF reader on my computer, it shows up correctly.

September 25, 2011 10:10 AM
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Barbara Ann Pomierski
Pro

I just checked using Firefox and there is still a problem and the titles for the document are over-written with other text. Here's a link to one of the pages:

http://www.geni.com/documents?collection=6000000008319205206&fi...

August 10, 2011 02:01 AM
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Barbara Ann Pomierski
Pro

I also have about two dozen PDF documents with the same problem.  I use Safari. 

August 10, 2011 01:49 AM
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Lois Lubin
Pro

Please removed the "Done" label.  The link James provides just before this still shows broken at this time,

I sent info thru Help, Amanda is handling that as well (Request #11094) - still problems.  My guess -- still lots of problems!

 

 

August 06, 2011 03:13 PM
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James Taylor

Hi the problem with pdf was fixed until the problems over the weekend. S you can see http://www.geni.com/documents/view/profile-6000000000940428784?doc_...

They are not working again.

 

Thanks,

Jim

August 02, 2011 03:17 AM
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Lois Lubin
Pro

Modification to my last comment - that was in IE7.  Just tried Firefox, and arrowing thru pages appears to work correctly there.   Perhaps others with other browsers could check on them as well. 

July 29, 2011 05:51 PM
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Lois Lubin
Pro

Both the Document James posted a link to and the one I posted a link to have multiple pages. Try using the arrow to get to later pages and you will see a major problem - not same bug as I described above, but they are clearly not fixed as in working correctly. 

Will send links to help for at least one of mine - still not working, and to one of my relatives, all 65 of which still show original problem.

July 29, 2011 05:17 PM
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Amanda
Admin

Lois,

We've fixed your documents. Please send a request above or an email to help@geni.com if you continue to experience this issue.

July 29, 2011 01:25 PM
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James Taylor

HI, I've just checked my documents and they all seem to be loading well now, so the problem appears to be fixed, at least for me. Thanks for the prompt response.

 

Jim

July 29, 2011 02:53 AM
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Lois Lubin
Pro

I just clicked on the link James Taylor gave today -- page 1 appears fixed, pages 2 & 3 still have same problem, page 4 appears okay, page 5 has the problem [etc.]   So, not even his are fixed.

July 28, 2011 08:04 PM
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Lois Lubin
Pro

This is a Public Document found by checking Projects till I found one with a Document: http://www.geni.com/documents/view/project-3527?doc_id=6000000011863807243&mode=tagged - same problem.  All 65 documents that one of my relatives added have this problem.   I have added 382 documents so far, most jpeg and/or from links, but some, scattered thruout, are from PDF's.  This is truly a Generic Problem, which is why I entered it here, rather than thru help@geni.com  

July 28, 2011 08:01 PM
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Lois Lubin
Pro

Mine are all private documents.  This really seems to be pretty much a generic problem.  Those others added that I have seen all have the same problem.

Please let me know how to send a link to you privately for one or more of my private documents.  You say you fixed James's, but mine still appear broken.

July 28, 2011 07:47 PM
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Amanda
Admin

James,

We've fixed your documents. Please let us know if we missed anything.

July 28, 2011 05:34 PM
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James Taylor

I'm also experiencing the same problem with my PDF documents. There are quite a lot of Pdfs   but here is the link to one of them 

http://www.geni.com/documents/view/profile-6000000000940428784?doc_...

July 28, 2011 06:46 AM
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Amanda
Admin

Lois,

Would you please send us the links to the broken documents so that we can look further into this?

July 27, 2011 02:27 PM