Knowledge Base/Getting Help/Community Help


Missing Documents

Jim Pogozelski
asked this on August 19, 2011, 1:17 PM

I have a PDF that I uploaded to Documents maybe a year ago. Now there's the little blue question=mark icon instead of the PDF image. However, when I click the "Original PDF" button, it opens the PDF in a new window. 

Do we need to occasionally re-generate document previews or something?


Comments latest first

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Natalie MacLees

The link in Lois's post has been fixed.

September 23, 2011, 1:46 PM
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Jim Pogozelski

yeah, the link goes to a "technical difficulties" error.

Also, click that "me too" link in my original post so maybe someone at Geni will notice...

September 18, 2011, 6:34 AM
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Esko Johannes Sohlo

I am experincing exatly the same issue with Jim.

Lois, your link does not open!

September 16, 2011, 1:01 AM
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Lois Lubin
Check Answer

Jim - sounds like same bug I reported earlier in Bug Reports and they declared "Done" tho definitely not done.  They  then removed it, so I started a Public Discussion about it.

See and perhaps add a comment there.

August 25, 2011, 2:12 PM
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