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Bug report - non-PRO can't click on locked MPs they manage in the search engine

David Prins
suggested this on September 14, 2011, 12:10 AM

In the search engine, non-PRO can click on profiles where they are a profile manager. Such profiles are marked with a green tick.

This does not work for locked managed (curated) profiles (MPs) where the non-PRO is a profile manager. It should.


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Natalie MacLees
David - I just tested this and it is working correctly now.
Sylvia, as you are a Pro user, I suggest that if you are still having troubles with your tree, that you submit a ticket to Customer Service Directly. You can do that here:
April 11, 2012, 1:02 PM
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Sylvia del Carmen Bain Rojas

I've had troubles to open and work with collaborators as they canĀ“t see my family's tree as they should, and I can't see theirs either. At least, this has been happening since two months ago.

And as a matter of fact, I avoid acceeding to merges as I had to remake almost my whole tree due to merges I had not been asked about and resulted in a mess: everybody mixed up in what corresponds to their familiar relationship, people repeated twice or more times, etc.

I would really appreciate something to be done in order to avoid this kind of troubles.


Sylvia Bain R.

October 1, 2011, 3:14 PM
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David Prins

It appears that this issue arises when the MP is locked rather than when the MP is created in the first place.

September 21, 2011, 6:00 PM
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