Knowledge Base/Frequently Asked Questions/Reporting Profiles

How do I report a profile as Deceased?

posted this on September 23, 2011, 2:11 PM

If a relative has passed away, and you do not see the option to update their living status in the edit profile basics tab then it is likely that your relative has claimed their profile with their email address. You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.

Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.

Steps to report a profile as deceased:

  1. Navigate to their profile page
  2. Click Actions


  3. Choose Report


  4. Select "Deceased" as the reason, enter a comment (optional), and click 'Submit'


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