Knowledge Base/Frequently Asked Questions/Reporting Profiles

What is an abandoned tree?

Amanda
posted this on September 23, 2011 02:08 PM

A tree is considered abandoned if the profile manager has not logged into their account in the past 9 months. In order to help complete merges, users may report these inactive managers as Abandoned Trees.

The following actions are taken when resolving an Abandoned Tree report:

  • Deceased profiles outside of the user’s Family Group are made public

  • For private profiles within the user’s Family Group, management is transferred to the nearest active relative in their Family Group

  • If a close relative cannot be found, then management of these private profiles will not change

Steps to report an abandoned tree:

  1. Navigate to their profile page

  2. Click Actions

  3. Choose Abandoned Tree

  4. The option to report a profile as abandoned will only appear if the user has not logged into their account in the past  9 months.

 
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