Knowledge Base/Frequently Asked Questions/Premium Subscriptions

How do I cancel my free trial?

Amanda
posted this on September 23, 2011 10:35 AM

You can cancel your trial at any time during the 14 days. Just click the "Make changes to your Geni Pro subscription" link in your Premium account settings.

Then click "Cancel my trial" and save your changes.

PayPal Users

If you've chosen to use PayPal for your Geni Pro subscription, you must log into PayPal to cancel the subscription.

1. Log into PayPal at https://www.paypal.com
2. On the "My Account" tab, click the subtab labeled "History"
3. Below the date selectors, click the link labeled "Subscriptions"
4. Locate the line for your Geni subscription and click on the Details link under the Details column
5. Click the button labeled "Cancel Subscription" at the bottom of the resulting page, then again on the confirmation page.

If you have any further questions about  your premium subscription, please submit a ticket or email subscriptions@geni.com .

Note: that your credit card or PayPal account will be charged if you do not cancel within the 14 day trial period.

Updated: December 5, 2011

 
Topic is closed for comments