Knowledge Base/Getting Help/Community Help

Answered

How do you contact Geni re your membership

Tonko Karkovic
asked this on December 03, 2011 02:16 AM

I became a member of Geni over a year ago and built my tree.  I now find my access is no longer valid so I had to re join to try and contact Geni but still can not find how to contact them.

How do you contact them???

 

Comments latest first

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Geni Support Team
Admin
Check Answer

If you have a question regarding Geni's premium subscriptions, please email subscriptions@geni.com . 

If you have questions about canceling your subscription, please read the following FAQ's first:

Note: Geni does not offer telephone support. You must send an email to receive assistance regarding your subscription.

Please know this information is listed in our F.A.Q. section "How do I contact Geni about my subscription" - http://help.geni.com/entries/21135687-how-do-i-contact-geni-about-my-subscription

For more information about our subscriptions please see our F.A.Q. section under Premium Subscriptions - http://help.geni.com/forums/382722-premium-subscriptions

August 22, 2012 03:28 PM
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Lorraine Gutierrez

I'm just trying to find out if my Genie Plus was cancelled or not.  I've tried cancelling, but when I log in, it shows I still have Genie Plus, not the Basic.  Why isn't a phone number or email listed for contact?

lgutierrez3697@wowway.com

 

August 20, 2012 08:00 AM
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Jennie Bender

I was under the impression I would be charged a monthly rate and then was charged 190.80 I would never have signed up for it had I known. Now my electric is due , I have tried finding a number for customer service but there seems to be none. Does any one know where I can contact a rep.?

July 12, 2012 03:47 PM
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Anne de Waal

I made a 'Basic' account which is supposedly free, however my bank account was debited by $190.80 plus commission not even a month after I made my FREE account. I supplied NO banking details, I don't know who to contact to sort this out. I can't submit a 'ticket' as my account is not 'Pro'. What have I been charged for? How do I stop it happening again? How do I get my money back?

April 11, 2012 10:00 AM
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Anette Hermann

Dear Monica Cruz,

A person unknown to my family, has made public profiles of me and my entire family on geni.com. He has not ask for permission to publish our personal details on this site. I have sent site mails to him, but he doesn't reply. His profil is here: http://www.geni.com/people/Sven-Helles/6000000000749967933?through=...

I have sent emails to help@geni.com in hope somebody could help me, but I get no respons. I hope you can help me. Thanks.

February 04, 2012 11:13 AM
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Anette Hermann

How can I get in contact with admin?

January 28, 2012 03:32 AM
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Anette Hermann

@Jeffrey Tracey Smith: I am fully aware of the fact that some weirdo could potentially go around on the web and copy/paste any info into a profile. But I don't understand how a supposedly serious website like geni.com can accept people posting in other peoples names.... I mean how many profile are you allowed to create on geni? How come this person, if he think we're related somehow, doesn't contact me and ask me to create my own profile. What I'm saying is: personal profiles should be made by that person self. The way things are done in here is simply not right! Do I need to mention publishing other peoples private information is illegal in many countries? You have to ask permission.

I have asked other people to remove personal info on other websites. Info I'd never approved of publishing. They've removed it without any problems.

I've written to the person who has published info about me and my family on geni.com, but he doesn't reply. He might be dead. I've send emails to help@geni.com, but they have an instant generic reply telling me to use the forum. I hope someone in here are able to help me. I want my profile and my family members profiles deleted. That's all. 

January 27, 2012 11:08 AM
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Jeffrey Tracey Smith

Anette,

Another point you might want to think about, if a person unknown to your family created these profiles, then there is information about you somewhere else than Geni.  Information isn't created here, its just stored here.  He learned that information from somewhere else besides Geni, he just brought it here, apparently its already accessible somewhere else.  I would suggest googling your name with "~genealogy" to see if you can find other places with your information.

January 27, 2012 10:28 AM
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Anette Hermann
A person unknown to my family, has made public profiles of me and my entire family on geni.com. We are all very upset about the fact that private details about us are fully public and searchable on the internet. I had to create a profile to get to "talk" the person who created our profiles, but sadly that person do not respond. I even tried to track him down by other means, but the man just doesn't respond. Who knows he might be dead? What then? I tried to merge the profile I created, with the profile this unknown man has created in my name, but I'm not allowed to.
How can I get my own profile and my family members profiles deleted? 
How can someone I don't know, create a profile in my name and publish all sorts of information without asking for my permission? This is so intimidating. I feel disgusted. 
January 27, 2012 09:44 AM
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Jeffrey Tracey Smith

There should be a better way than this.  Handling account issues in a public area isn't very professional.

January 26, 2012 08:18 AM
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John Sayers
Pro

Seeing that you have no intention of honouring your 25% discount offer. I have vo desire to continue membership after Dec 31.

 

Please confirm cancellation

 

John Sayers

December 27, 2011 01:38 PM
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Monica Cruz
Admin
Check Answer

If you are a pro member please create a Help Ticket to reach Customer Service Directly. 

 

http://help.geni.com/tickets/new

December 27, 2011 10:59 AM
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Adaobi Anah
Pro

My account will be billed on the 30th of this month after my free trial expires, but i'm going to be billed for 2 years. I would please like to be billed for between 4 to 6 months.

Please could i hear back quickly because i might have to cancel my account if i'm going to be billed for 2 years.

Thank-you.   :D.

December 27, 2011 09:01 AM
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Monica Cruz
Admin

I do see that your account is set to bill you $190.80. I will check with our tech team to see if there was a bug when processing your order. We will reply back in our private directly to your email. 

December 19, 2011 11:43 AM
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Monica Cruz
Admin
Check Answer

You are more then welcome to post your questions here and someone from customer service or one of our user will address your concerns. 

December 13, 2011 11:50 AM
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