Knowledge Base/Getting Help/Community Help


more explanatory answers please

Louise Tucknott
asked this on December 6, 2011, 9:48 PM

I've read many questions and answers.  Many of the answers do not answer the question or only part of it.  Also some answers need clarification as we are not all fluent in computer language.  I am still waiting an answer (the answer did not reflect the question)  For example. I explained: I am a paid Geni pro.  I messed up my log in.  I  tried to change my email and I probably tried to change my password.  I also somehow set up  new Geni basic. to which I have added nothing. One  answer I got was "how to change your pw."  (No help there) The 2nd answer I got was" how to get a ticket." (no help there, I can't log in)  Helpers must read the whole question.  We wait way too long for an incomplete answer. The second example was for some one to "empty their cache". What does that mean?  What is a cache? 


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Geni Support Team

Hello Louise:

As I understand, you currently have 2 Geni accounts with us and you are unable to access the original profile (which has the Pro membership) as you no longer remember the password used and no longer have access to the email address in order to reset the password. Would you be able to provide me with the email address that was used for the original profile, please?

I see that under your current Geni account you are a Pro member. Could you send us a ticket and with the information of your previous email address, in this way we can communicate directly in regards to this issue and have this clarified as I want to make sure we resolve the double subscription you seem to be paying now as well.

April 10, 2012, 3:04 PM
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