Knowledge Base/Announcements /What's Happening Now

November 28: Geni Joins the MyHeritage Family!

Amanda
posted this on December 04, 2012 02:15 PM

We're excited to announce that Geni is now a part of the MyHeritage team. We want you to know Geni will remain the same, but with some great enhancements for our entire community. Read the announcement on our blog.

Enhancements:

  • No more tree limits - all users can now add unlimited profiles for free!
  • Merging is now free - all users can now merge duplicate profiles in their tree (privacy and permission rules still apply)
  • Relationship paths are now free
  • Free family tree chart downloads are now available. All users can now download high quality charts of their family tree
  • No more ads for a cleaner and friendlier experience on Geni

Fixes:

  • Fixed broken Facebook photos
  • Fixed hovercards in search and the Merge Center
  • Fixed display of long names in the immediate family module on profiles
  • Fixed the relationship tab in the tree view which wasn't loading
  • Fixed pagination on revision pages
 

Comments latest first

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kristin mcneal

hello, My name is KRISTIN MCNEAL AND NOT VIRGINIA CHASTIAN I HAVE BEEN GETTING EMAILS WITH VIRGINIA NAME AND THAT CONFUSES ME WITH OUR  RELATIONSHIP AND OUR POPULAR RELATIONSHIPS WITH FAMOUS PEOPLE AND I NEED YOU TO CONTACT VIRGINIA IF SHE HAS AN EMAIL ADDRESS AND NOT USE MY EMAIL BECAUSE I AM NOT VIRGINIA I AM HER COUSIN YES BUT NOT HAVE HER EMAIL TO LET HER KNOW I AM GETTING HER RELATIVES ON MY EMAILS AND PLEASE CHECK THE EMAILS FOR VIRGINIA AS THEY ARE COMING TO MY EMAIL BOX AS kmcneal255@gmail.com and i do not want that . please check this out and let me know at kmcneal255@gmail.com

February 21, 2013 07:23 AM
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Ronny Kent Gunnarsson
Pro

Two questions:

1) I have been using Geni.com for several years. I just discovered that a relative has been using MyHeritage longer and has build a bigger family tree there. Our trees overlap a lot. Can we make our trees between myheritage.se and geni.com to synchronize?

2) Does it matter if I continue to use myheritage.se or geni.com? Will they become the same database?

January 02, 2013 03:51 PM
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Jack Sterling Friedman
Pro

I'm another unhappy Geni pro (former) lifetme member which I recently purchased. You say "we can no longer honor lifetime subscriptions".  MyHeritage should make an appropriate change to support lifetime memberships - whether just policy or is technical. I prefer this to requesting a membership refund.

December 14, 2012 05:57 PM
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Amanda
Pro

Hi Michael,

Merges are free for everyone. Please keep in mind tree matches are still a Pro feature. Here's our FAQ on how to merge http://help.geni.com/entries/469660-how-can-i-merge-my-tree-with-a-...

You can also add unlimited profiles, view relationship paths and download family tree charts for free.

December 14, 2012 04:03 PM
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Michael C. Higgins (Michael R. Bruner at birth)

not to mention, anytime I try to access any of the features promised to us for free, I keep getting redirected to the membership upgrade page which costs money that I cannot afford at this time.

December 13, 2012 05:37 PM
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Michael C. Higgins (Michael R. Bruner at birth)

the email I got said that EVERYONE would be able to do merges with other trees for free, I am not receiving ANY of the features promised in the email.

December 13, 2012 05:32 PM
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Egils Sveilis
Pro

No cements! My life will end in 5 years...

December 13, 2012 03:37 AM
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Amanda
Pro

Hi all,

We're very sorry that we are no longer able to support lifetime subscriptions. As you know, Geni is now a MyHeritage company and we are very excited to be adding MyHeritage Record Matches to Geni soon. With the 5-year MyHeritage data subscription we have given you, you will be able to access over 4 billion historical records. In the future, we will make it easier to add these records back to Geni profiles as sources. That said, if you are unhappy with this offer, please email us at subscriptions@geni.com and we will be happy to discuss this further with you.

December 11, 2012 03:42 PM
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Naomi Bray
Pro

I am also extremely unhappy ( and that is very mild to what I really feel ) to have received an email to tell me my Lifetime Membership is to be only 5 years. I brought this membership expecting to have many many years of doing my family tree when I wanted to do it. Mostly I was expecting to do more when I retired from work and had more time and now my time has been cut to 5 years when I don't have a lot of time and like other people's comments, if I wanted to pay for a couple of years I would have but I saw more value in buying a lifetime membership now when I can afford it while I am still working rather than wait until I retire when my income is very limited.

I certainly don't believe it can be legal surely it isn't as this is not what I paid for and I believe  they should honour everyone who was loyal with buying the Lifetime Membership either as Lifetime or by giving as at least 15 to 20 years of free membership with My Heritage they can take the money out of what they received for the merger. ( just a little less profit I am sure for everyone but Hey they would make their customers who have paid very happy..................Go on Geni make our Christmas )

 

 

December 10, 2012 03:09 PM
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Michelle Lynn McKenzie
Pro

I'm also quite displeased about having my lifetime membership that I paid in full for just to have it be revoked.    Maybe you should think all the effort that those us that have made a "lifetime" commitment have done on building and cleaning up the tree before you short changed us.  Since memeberships are separate for the two sites, then this is just a money grab.

December 10, 2012 06:01 AM
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Lou
Pro

I feel gypped with this new turn of events.  I subscribed to the lifetime membership in good faith.  And now geni.com will not keep nor honor that transaction.  And all that work,time and effort I have put in since 2007 will become property of My Heritage?

December 09, 2012 11:49 PM
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Arlene Georgia Schroeder-Miles

After reading the above comments I don't think I will be in a hurry to join. You have most of my information already and I can't even get in to add, correct, or delete any of it,What the %)&@ are you thinking?

I suggest you offer a three month period for people already feeling trapped to get in and see if they really want to continue with your new found addition.

 

Arlene Miles

Not paying for this

December 09, 2012 05:14 PM
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Rosemarie Benedict
Pro

I recently recieved an email about the changes you have make to my lifetime subscription. When I paid my money to become a lifetime member, I had NO IDEA that my life would be cut short by changes you would make in the future.  I joined GENI, as a lifetime member. I did not join My Heritage. That was not my decision. I am VERY ANGRY  that you would renig on our agreement and make this change without giving members a choice. I wonder what the BBB would say about this. I do not think it is legal to sell someone a lifetime membership and then take it back, or make changes to it. I paid for my membership in good faith, and you should honor it with that same good faith.

AN ANGRY MEMBER, Rosemarie.

December 08, 2012 11:40 AM
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Amanda
Pro

Hi Myriam and George, 

We're sorry to hear you are unhappy with the changes to lifetime subscriptions. As you know, Geni is now a MyHeritage company. While we can no longer honor lifetime subscriptions, we were hoping our users would be just as excited as we are about MyHeritage data subscriptions and historical records. Getting records for our users has been one of our biggest challenges and in the coming weeks we will have matches to historical records.

If you are not satisfied with this change, then we welcome you to email us at subscriptions@geni.com so we can work with you towards a satisfactory solution.

December 07, 2012 02:08 PM
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Myriam FRECHE (Sabbach)
Pro

I am very disappointed and unhappy about the changes my accompt LIFE to 5 Years. All menbers of my family payed for LIFE; My heritage no recognised me. 

Je suis vraiment désapointée et pas contente du tout que vous ayez changé mon abonnement à vie pour seulement 5 ans, d'autant plus que toute ma famille s'est cotisée pour payer cet abonnement car c'est moi qui tient l'arbre. Moi je suis incapable de payer et cette somme et la somme que réclame My Héritage. Je suis retraitée et n'ait qu'une toute petite retraite.

D'autre part, je suis sur my héritage et celui-ci ne me fusionne pas avec vous.

Myriam SABBACH (FRECHE)

December 07, 2012 02:14 AM
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George Capton
Pro

I am very disappointed and unhappy about the changes you have made by

being taken over  by My Heritage. If I could afford to join My Heritage I would

have already done.  I do consider a lifetime to end in 3 years.

Unhappy customer George

December 06, 2012 08:50 PM
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