Knowledge Base/Getting Help/Community Help

Answered

Unable to add additional family members

Lee Carter
asked this on February 07, 2011 07:25 AM

Keep getting an error message when I try to add more family members to one persons tree. Still able to add to all the others. Is there a limit with each line or something?

 

Comments latest first

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Elizabeth van Elten

Can't add family,gets ERROR,than wil you be a member,no. I cant be a member of any site! copieren an cleaning thats my sugestion

August 30, 2011 02:26 PM
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Elizabeth van Elten

Er is zeker iets verandert bij Geni! Krijg nu ineens ERROR als ik familie wil toevoegen;en of je dan lid wilt worden,nee dat wil ik niet,jammer het ging ondanks de rare fouten in dit programma aardig maar ze zijn nu het spoor bijster,als het zo moet  ;copier ik alles en ruim het op .

August 30, 2011 02:22 PM
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Jeff Gentes
Curator
Check Answer

Here is the recent change with regard to limiting the addition of new profiles on free accounts.

http://www.geni.com/blog/geni-pro-just-got-a-whole-lot-better-36966...

August 23, 2011 07:52 AM
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William Charles Martin
Pro

I've got the same issues, I've sent a help request, no reply; in fact, it says my request has not even been assigned yet.  If they are forcing membership now to continue the tree, I really think its a shame as they say you can add an unlimited amout of family members.  What happened to truth in advertising?

August 22, 2011 11:45 AM
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M G
Pro

I'm stuck in the same place also - got the "pay" pop up window.  I clicked "no thanks" and can't add on an parents to a profile I added and that I manage.

August 21, 2011 11:33 PM
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Lucas Campbell Mergan

I tried changing the options so I use the yellow arrows instead of the profile view, and now when I click on an add parent arrow the Geni Pro window comes up. I think they've made it so that you have to pay to add more distant relatives. I find that quite a shame as I thought Geni was a really good website for building a proper family tree without having to pay. I might try to find another website now where I can add relatives as far back as I want without having to pay.

August 19, 2011 01:29 AM
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Lucas Campbell Mergan

I'm also having problems adding people many generations back. I'm trying to add a parent to my fourth great grandmother, but it just doesn't work. Usually when I hover over a person in my tree a little window comes up with birth date etc. and at the bottom a line with "Add: family|parent|sibling|spouse|child", but with my public profiles that bottom line doesn't appear. I thought making the profile private might resolve the problem but I can't seem to find the check box to make a profile public or private. Any idea how I can make a profile private or how I can add more ancestors?

August 19, 2011 01:24 AM
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Dawn Kasper

It's been 3 days and I am still having a problem and no answer from Geni.

I can no longer add 5th generation ancestors on my tree.

This is a new development since the update - I have other branches extending all the way back into the 100s

August 17, 2011 08:29 AM
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Dawn Kasper

I cannot add a spouse or parents to my 4th great grandafther.  When attempted clicking on "Father" or "Mother" or via Yellow Arrows a pop up appears that says "Try Geni Pro for free to add unlimited family!"

August 15, 2011 07:31 AM
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David Allen Bertenthal
Pro

I had to join Geni Pro to get the additional add to show on the individual box.

August 14, 2011 12:21 PM
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Kaija-Liisa Koovit

Same thing, cannot add parents to people that I manage. Anything beyond the 5th generation back seemes to be blocked.

August 14, 2011 12:08 PM
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David Allen Bertenthal
Pro

Today I added a member and now can not add his family (wife, children). The place i used to add siblings, children on bottom of edit screen is not there anymore.

August 14, 2011 07:51 AM
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Pamela Guy

Will not let me add people, no yellow arrows are there and cannot add parents

August 09, 2011 05:51 PM
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Pam Wilson
Curator

Lee, how are you trying to add the family members? I don't know of a limit. Explain what kind of form you were using for entry--are you entering from Profile view (add Immediate Family) or tree view (using the yellow arrows), for example?

February 07, 2011 11:32 PM
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