Knowledge Base/Getting Help/Community Help

Answered

It is impossible to delete or move a person.

Kirsten Eva Male
asked this on February 20, 2011 02:21 PM

My daughter has by mistake been listed as my granddaughter, her son as my great grandson and her husband as my granddaughter's husband.

Why can I not change this?

This bug (or whatever it is) will probably make me find another program if ir's not fixed. Everybody can make a mistake first time trying something new, and changing/deleting should really be possible!

 

Comments latest first

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Lena Menis

I'm not trying to delete anyone, just remove my ex-partner from my Relationships. I went under the Relationships tab on my profile as well as on the tree and put a check mark next to his name in the "remove" box.  The box turned red with a warning that my action will split the tree, but the Remove button remained deactivated. With nothing else to try, I clicked "save and close", but that did not change anything. Could you please advise on how to activate the "Remove" button?

May 04, 2011 06:25 AM
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Harald Tveit Alvestrand
Curator

When you drag someone around on the tree, what you are doing is adding linkages to him (more parents, more siblings, more children), or merging them with people already present - also adding more connections.

You have to remove the connections you don't want by using the "relationships" function under the "edit" menu entry.

April 20, 2011 11:52 AM
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Living Vitti

Okay, I moved people around and they were moved, but the occurence in the old place did not dissapear.  I tried it several times and now have the same person in three different places.  Since I added these people why can I not simply DELETE THEM?  WHY?  This is aggravating. 

April 19, 2011 04:15 PM
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Harald Tveit Alvestrand
Curator

Note: I am not in any way associated commercially with Geni. I just use their product.

But calling a company with ~10 employees, whose founder and CEO participates in discussions on the site on a daily basis, a "faceless megacorporation"..... that's certainly an interesting definition of the term "megacorporation".

Now, if people who complain could be kind enough to post the details of exactly what they're complaining about instead of imagining that there's "one big problem that everyone's ignoring", we might get somewhere. The basic problem leading to duplication is that multiple people enter information about the same people, multiple times, and when people merge these trees together, they make mistakes.

Mistakes have to be fixed, and fixing them requires the cooperation of multiple people. Each case has to be considered for itself, in detail.

Civility, and being willing to cooperate with others, are fine things in that situation.

 

April 14, 2011 11:31 PM
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Andrew Stacey

They wont help us just stop using this and go back to pen and paper faceless fucks that they are

April 14, 2011 05:49 PM
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Andrew Stacey

Another illustration of how these faceless mega companies foist shit onto us and then wont help us sort it yet to find anything on the net that does what it claims fix your shit administrators your giving us ulcers

April 14, 2011 05:46 PM
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Jacob Hornemann

I find it hard to believe, that the Geni people circumvent this obvious dilemma instead of addressing it upfront.

April 12, 2011 09:42 AM
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Harald Tveit Alvestrand
Curator

To all who add "me too" comments to this thread:

I'm asusming you have tried all the suggestions, have write access to the profiles involved and so on. If so...
It is impossible to figure out what the problem is without knowing the problem concerned. How you can tell people what the problem is depends on the profile.

- If the profiles are all public, just post the URL here (or in a new story)

- If the profiles are private to your family group, or some private and some public, contact a Pro member or a curator who offers to help privately on Geni, and invite them to your family group, and give the URL of the profile in the message. That allows them to see what is happening, and may give them the power to fix it. You can remove them once the problem is gone.

I'm happy to help in specific instances (I'm the only Harald Alvestrand on Geni, just search for me), but it seems that there is no general answer that will fit all problems.

April 11, 2011 02:16 AM
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Mary Boyce
Pro

Still having the same issue that has been with this ongoing thread now for 3 months. Cannot someone at Geni help us?

I have tried to remove my cousin and finely given up also. I would like to clean up my tree and not have this conflict.

Geni ?

April 09, 2011 01:07 PM
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John Frye

I have my wife attached twice and cannot remove or move. I gave up on this 3 years ago. Have tried everyway I can to remove.

April 09, 2011 11:23 AM
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Mary DiPaolo

My Mother, Blanche Moran, is on the tree twice and one states that she is my stepmother.  I cannot get rid of the wrong information.  I do not want to go further with this unless I can redo the mistakes.  There is also a mistake with my Aunt Stella who is listed as being in the Moran family as a sibliing.  She is the wife of Hank Moran who was the first born of Henry and Mary Agnes Moran.  Please help me remedy this problem.  I am Mary Agnes Moran DiPaolo, the daughter of Charles and Blanche Moran.

 

April 09, 2011 05:05 AM
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Jeff Gentes
Curator

If you search for me in Geni, you should find my profile.  Send me a message via my profile page (button to send message is on the right) explaining the exact relationship you wish to break, or person you wish to move (I'll look at delete if it doesn't effect anyone). 

Then on my profile page, click on the "Options" button at the top and select "Add to Family Group" (make sure you send me a message first - if I don't know why your inviting me to your family group, I'm going to deny it).

I'll then try to make the change - I'll send further instructions via message if additional steps are required.  After all is done, I'll remove the family group relationship. 

April 07, 2011 05:55 AM
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JULIE BECART
Pro

Fred, can you give me the way to invite you, my father is three times in my tree and impossible to move!!! thanks a lot! (mail is becartj@mail.pf)

April 07, 2011 01:17 AM
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Brian Beckwith

And my email is bjbpopeye@comcast.net

April 04, 2011 05:46 PM
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Brian Beckwith

My first cousin twice removed and his family is coming up in error. 1 of my cousin's sons appears to be the son of him and his wife (which is correct) but he is also listed as just the son of my cousin, and there is a yellow ! triangle. When I assign parents properly, it switches and his brother is listed as both the son of both and just the cousin.


Can someone help me fix this parent issue?

April 04, 2011 05:45 PM
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James Stedl

Delete is simple, so simple I think geni programmers are a bit weak in the head!

April 03, 2011 01:37 PM
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Sindra Westling

Jeff,

Thank you SO much. I´ve invited you now. I really hope you can remove him. Please let me know when it´s done. Thank you :)

April 02, 2011 06:51 AM
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Jeff Gentes
Curator

Sindra, if you invite me to your family group (temporarily - I can remove myself after), I can break the relationship for you.  Do a search for me in Geni, then on my profile, look for options toward the top right and invite to Family Group.

April 02, 2011 04:42 AM
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Sindra Westling

Hi,

How do I delete my ex-boyfriend from our tree. My family is very upset that he´s still there and so am I. I can´t remove him, delete him or what so ever. And he´s not answering to my mail so he can´t remove him self...Please help me out with this as soon as possible!

 

Regards, Sindra.

skogslingon@hotmail.com

April 02, 2011 03:27 AM
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Sheri Lee Reynolds-Knutson

It seems to me that numerous requests to "uninvite" or "delete" a person from their tree should be an indication to GENI how important it is to create a way for us to do this easily.  This is "our" tree, created by "us" and if we have made a mistake by entering something wrong or inviting a person to join who has deleted some entries because SHE didn't want them there, it should be our right to do so.  We created the mistake and we need to be able to correct our mistakes.  Please take this seriously - it DOES create problems that we should be able to revise.  Also, this page shows a lot more complaints than solutions.  That's not very helpful.  Please respond.  Thanks.

April 01, 2011 07:48 AM
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Tina

En mi página y la de mi esposo fallecido, aparece como hubiesemos tenido hijos, cuando no los tuvimos. Cómo corrijo ésto?l No entiendo inglés Ayudenme, por favor

March 22, 2011 02:42 PM
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LUCIANA PIO RAPOSO DOS SANTOS
Pro

I have two serious problems:

1-I misplaced a dead relative and there is no option for me to delete him. He is in the right place related to his wife but not related to his parents (wrong ones) . His wife is also a relative but through another part of my family.

2- A cousin asked me to remove her ex-partner and when I try do it the warning about splitting the tree shows and does not let me do it...

Please help!

March 17, 2011 01:03 AM
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Jonas Bregenzer

I would also like to delete someone from my tree. "Edit Profile > Relationships > Remove does NOT" work.

It says "Warning: Removing these connections will split the tree." and wont let me hit the "remove" button.

March 16, 2011 04:18 AM
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Anthony Minnicozzi

I wouldnt want her account deleted just hers off my tree, but go ahead and send me the request

March 09, 2011 10:51 AM
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Jeff Gentes
Curator

Anthony, so it's a claimed profile?  There is no way we can delete a claimed profile.  That's like deleting someone else's Facebook account.  That's odd that you can't delete the relationship though.  If you want, I can send you an request to edit your profile to see if I'm able to break the connection.

March 09, 2011 09:51 AM
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Anthony Minnicozzi

I dont have her login information to be able to change those settings

March 09, 2011 09:42 AM
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Jeff Gentes
Curator

Anthony, if you have the ability to make her profile public, I can take care of it for you.

March 09, 2011 09:28 AM
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Anthony Minnicozzi

yes, i tried several times but it doesnt allow me to click the remove button, it allows me to select who i want to remove but not actually allow me to remove

March 09, 2011 09:26 AM
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Jeff Gentes
Curator

Anthony, have you tried to delete the relationship under the relationship tab (select remove).  That might do the job.

March 09, 2011 09:23 AM
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Anthony Minnicozzi

I am trying to remove an ex girlfriend from it who i have no connection with and no matter what i try it refuses to allow me to delete her off my tree

March 09, 2011 09:20 AM
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Jeff Gentes
Curator

Karen, if you want to set the profile to public and send me the link.  I will take care of it.

March 07, 2011 02:09 PM
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Robert Bryan Skinner

Karen, it also worked for me.

March 07, 2011 11:47 AM
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Külli Kaljulind
Pro

Karen, it worked perfectly for me :))

March 07, 2011 10:51 AM
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Karen Messing

It would be better if the people giving all this good advice would try it out first on a real profile. What Ms/Mr. Kalijulind suggests appears to be a forbidden operation - Geni did not let me delete the relationship, saying it would split the tree which is incorrect.  Mr Alvestrand's suggestion doesn't work either.  I have wasted enough time with Geni and will look for a more user-friendly site.

March 07, 2011 10:12 AM
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Külli Kaljulind
Pro

Thanks, Harald Alvestrand!

 

Maybe you should put some answers in the FAQ section? And some pictures to illustrate the process too ;)

To Karen Messing

How to REMOVE PARENTS

If you have x persons profile open - NOT in tree view but profile,

then you can choose EDIT PROFILE from the left section, from there you choose tab named RELATIONSHIPS and after some waiting it shows in the very bottom of this tab X is connected to your tree in X ways.

From this section you can mark which relationships you want to remove and then click button in right bottom side REMOVE.

Now, if this x person dont have any more people related to him/her, you can delete this profile like it was described in mr Alvestrand's post.

Next, the address or direct link to any profile you can find in browser's address line while you have this person's profile opened. Just copy and paste it, it looks like this:

http://www.geni.com/people/Persons-Name/xxxxxx

March 07, 2011 09:57 AM
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Karen Messing

I tried to follow the instructions of Mr Alvestrand but he didn't say how to delete the link to the person's parents. There is no X in the box I want to delete.

Also he seems to think we can somehow give him a link to our profile.  But the only address given in the profile is the geni.com one.  What link does he want?

It seems to me that a simple question like this shouldn't require dozens of comments.  Couldn't Geni just make this operation a bit more user-friendly?

March 07, 2011 08:56 AM
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Harald Tveit Alvestrand
Curator

To the original poster: If you click "edit" on your daughter's and go to the "relationships" tab, you will see a pulldown menu with the text listing the people currently listed as her parents. If you pull down this, you will see nearby marriages in the tree, and can change to one of them. Again, this requires that you have edit rights, and that there aren't multiple parents listed. If you can't edit, contact the manager of the profile.

March 06, 2011 12:57 AM
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Harald Tveit Alvestrand
Curator
Check Answer

All mistakes can be fixed, but the circumstances are different for each - usually, it is easiest to see what's going on if you give the link to the profile you have problems with.

some answers:

- To delete an entry, click the little "x" in the upper right-hand corner of the box on the tree. You can only delete people at the "edge" - that is, people with no children, or people with no parents. If they are linked, you have to delete the links first.

- If children are listed more than once, drag them on top of each other using control-drag, and click "They are the same person". You will then get a page where you can review the merge. Use with care on older families - in older times, if a child died young, it was customary to give the next child the same name, leading to 2 children with the same name but different dates. Sometimes, you even have two children with the same name - so take care!

Of course, both merging and deleting requires that you have the right to edit those profiles. If you don't have, contact the manager.

March 06, 2011 12:55 AM
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Alfred Bisgaard Christiansen
Pro

I will like very much to come bach to the "new brand". Help me, that it will be possible later, because I have many mistakes in my tree. But in next week I will be on the hospital in Viborg for operation. I do'nt knew. when it is possible to be back.

Alfred Bisgaard Christiansen, abchrist@mail.dk

March 05, 2011 07:40 AM
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Mary Boyce
Pro

Is Geni ever going to address this problem??

March 05, 2011 06:51 AM
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Kathleen (Kay) Tierney Ann McDonnell
Pro

I added a second marriage and resulting child under the wrong person, son instead of father of same name.  I tried moving the records with the result that they did move but also left copies attached to the wrong person.  I tried removing them under edit but they still remain visible on the tree.  Anyone have any clues on how to correct this?  

March 05, 2011 06:42 AM
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Teresita Hernandez de Varona

I added my step-brother by mistake and now it shows him as my half brother.  How can I delete him?

March 04, 2011 02:40 PM
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Douglas Pritchett

I have added some names in error to the wrong father and i added the right father and put her name under him but now i have like her name 3 or 4 times. Although i manage these names and added them myself i am still unable to delete them. It says that she has joined the tree herself & she is the only one that can delete her name. I know that she has not joined & i am the only one that added her name. What can i do to fix this.

March 03, 2011 09:26 PM
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Karen Messing

I need to remove a person who was put under the wrong last name and in the wrong place. I have tried but all moves are blocked and there is no way to delete her even though she is correctly placed elsewhere with the right last name.

March 03, 2011 06:56 AM
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Janine Roycroft

Our information and details were added incorrectly and without our knowledge.  We want to be removed.

March 02, 2011 07:34 PM
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Eileen Doherty
Pro

I am struggling removing duplicates and the other problem I have is the family name was dropped I have reentered the info and it appears not to save.  Geni needs a 24/7 hotline to help.

March 01, 2011 12:23 PM
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Mary Boyce
Pro

I am also trying to remove a person that is listed twice in the tree. I have updated the best that I can, but am

unable to remove the old profile.  Please help!!! She cannot be her own sister. Thanks! 

March 01, 2011 06:27 AM
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76u67u67u76u67u 6786786585678yty

I am also frustrated over this situation and want to remove the tree and start all over again but it seems impossible to do so. would appreciate some help

February 27, 2011 10:48 AM
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Robert Bryan Skinner

I agree with all the comments. If it is possible to delete poeple then the method is well hidden. The program owners need to resolve this pronto and let all Geni users know the fix or folks are going to start going to other programs!!!

February 26, 2011 04:17 PM
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Anne Synøve Johansen
Pro

Me too need some help,  I did a merge, and took the the wrong person ( I had father and son with the same name). I have tried to delete the people..but the systems denied me.   help me please.. if not I gona change to Herritage or Brothers Keepers.

February 26, 2011 12:56 PM
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Jacqueline Donovan

I've also added two people accidentally. I meant to list sibling but instead listed a SECOND spouse (step-parent) when there isn't a second spouse. All it let's me do is change a name but I don't want to change a name. I want to completely deletle the second spouse. Please help. jacqueline.donovan@corusent.com

 

February 26, 2011 09:27 AM
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Rita Downey

Somehow, my grandfather's children have been listed more than once. How do I remove these names? There has to be a way to do that. ggdown1@att.net

February 22, 2011 11:34 AM
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