Knowledge Base/Getting Help/Community Help


All of the names for my family tree is not be added to my family tree

Grace Jones
asked this on March 28, 2011, 8:20 AM

When I go to look at my family tree it does not have all of the names I added to the tree when i was building it.


Comments latest first

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Sylvia del Carmen Bain Rojas

I do also have trouble when I want to add my relatives to the tree. I work a lot in investigating in order to obtain a faithfull background and I get really disappointed when after having everything ready to transfer it to my family tree in Geni, I simply can't add them. That is really unfair and discouraging.


Sylvia Bain

October 1, 2011, 3:34 PM
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Carol Robeck

I am a bit new to Geni and a little more than confused.  I can't help but wonder if I have gotten into something a bit too complicated for me.   I have had a few requests to merge profiles, but in each case not all the information is identical.  For example in one case first and middle names of the person in the profile were reversed, i.e., Jane Mary was listed as Mary Jane.  Another example is the place of birth or death and or the year.  Another example is the amount of information.  In most cases I have more information that the "other" profile.  Will I lose the information I have?  Yet, I am sure the profiles were of the same person.  What will happen to my tree if a merge these kinds of profiles?  Will my profile be changed even though I know for sure and can verify the information I have listed?

September 9, 2011, 2:06 PM
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Kenny Rolling

This problem seems to persist.  For certain relatives, I can add more generations but for others, the system sends me on a perpetual loop of "Would you like to upgrade to 'PRO'?" and then right back to where I started.

September 5, 2011, 9:31 PM
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Hans Inge Thulin

I am a basic user and I got the problem that some of my relatives I can not add  but others I can add. I could do this before and  very far back 1600 but not any more. Is this a problem in the Geni system or they have somehow restricted the free account service. I have many more thousands to add to my tree. As it is now the tree is very strange, with parts of it far back.


August 26, 2011, 2:57 AM
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Liia Võrk

i am a new user and this problem is with me to. if they cant even fix a so little problem then dont have no faith in them and this program. waiting for an answer or using another program.

August 10, 2011, 1:56 AM
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Kealani Rogers

does anyone know how i can add family to my tree?? clicking on the pink & blue boxes are not working.

August 10, 2011, 12:33 AM
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יצחק תמיר ליפסקי

I did not found my family name in the list of my family index of names :TAMIR LIPSKI

May 28, 2011, 1:09 AM
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Changing the number of generations to display in tree view Preferences might help.

April 4, 2011, 5:30 AM
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Kim Angles

I also am having this problem! please help! in order to get to the name i want i have to start at the bottom of the tree and work my way up by clicking  on each parent as i go!

April 2, 2011, 10:53 AM
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Søren Falck

Jeg er kommet til at lave en ny konto oven i den gamle så nu kan jeg ikke komme ind på den gamle konto og se mit stamtræ hvordan kommer tilbage til den første konto. venlig hilsen Søren Falck. Danmark.

March 31, 2011, 3:40 PM
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