 | How do I close my Geni account? |  |
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Please review the following links before you close your account:
Concerned about privacy? Control who can see your information by changing your profile privacy settings |
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| How do I change the name that everyone sees in my family tree and my profile? | |
| If you want to change your name to a nickname or a name that you are most commonly known by click 'Edit Profile' in your profile or 'edit info' in the family tree and fill in the Display Name box.
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| How do I remove someone from my 'Immediate Family' on my profile? |  |
| To remove someone from your Immediate Family:Click the 'Immediate' tab of the Family module on your profile to view your Immediate Family.Click the 'edit' link on the top right of the module.Use the Remove button to r |
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| How do I add a caption to a photo? | |
| To quickly add captions to multiple photos in one album, view the album and click “edit album”.
To add a caption to an individual photo click ‘edit’ next to the current caption above the photo on the individual photo page. |
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| How do I add a half sibling to my tree? | |
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To add a half sibling to your tree you must first add each of the child's parents to your tree. To add the half sibling's additional parent if necessary, navigate to the parent already in your family tree and click on their side arrow. Then select &qu |
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| Why can’t Geni accept users under 13 years old? | |
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In order to comply with the Children's Online Privacy Protection Act (COPPA), members of Geni must be at least 13 years old. If you can no longer log in to Geni, it may be because you are under 13 years of age. For more information please view our |
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| Why can't I see my entire tree? | |
| There are a few reasons you might not be seeing the entirety of your family tree.1. The default setting for your Tree is set at 10 Generations and All of your Descendants. You may determine whether you wish to broaden or narrow the scopes for ea |
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| What does the blue '+' sign in the lower left hand corner of a node mean? | |
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The blue '+' sign in the lower left hand corner of a node means that two nodes have been linked together as being the same person. If you click on the blue '+' sign you will be directed to the Profile where you should click 'view other profile'. This wi |
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| How can I marry cousins on my tree? | |
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You may use the 'Move this Person' button found in the 'more' link of a node on your tree. This will add the node to the 'Move These People' tray, found on the side of your Tree view. Then drag the node onto the second node bearing the same name, and se |
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| Why is there no place to for her Quinceañera? | |
| You may use the Timeline (via the Profile page) to create a new Event for these rites of passage. Also, this is an issue, which we are currently moving towards. As many |
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| How do I hide my 'Last Login?' | |
| You may update your 'Profile Privacy' under 'Settings' in the top, right-hand corner of your profile page. Simply select 'Profile Privacy' and expand the 'Basics' section. From there you may remove the checks next to Last Login so that others may not |
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| Where is the Map of my relatives? | |
| Your Map is now located under the 'Relatives' tab on your Tree here.
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| How do I merge my duplicate profiles and Trees? | |
| If you have two separate Geni
accounts and trees, you may consider merging the two accounts and profiles into
one Tree and Profile. To do this, simply
login to one of your accounts and add the email address for the other. You may
do |
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| How do I inquire about my Pro Flowers order? | |
| As the flowers were ordered directly from Pro-Flowers, you will need to contact them directly to cancel the order. You should have received a confirmation email with your order along with the Pro Flowers customer support number: 1-800-Pro-Flowers. Make su |
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| How do I collaborate with other Geni members? | |
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Geni is designed to help users collaborate with each other on building
a shared family tree. When you find a profile that you’d like to
collaborate on, you can send the manager a request to collaborate from the top, right corner of the manager's |
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| How do I stop email notifications for Requests? | |
| If you would not like to receive an email notification each time you are requested to become a Friend or Family member or to merge or Collaborate you may update your Notification Settings. S |
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| What is a Shared Profile? | |
| As Geni is a Collaborative site and we have many famous profiles that
are related to a number of different individuals therefore we have
Shared Profiles. A Shared Profile is searchable and viewable by anyone
and is indexed in public search engines. Thi |
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| How do I update Name Preferences on the Tree? | |
| To update how names are displayed on Profiles and in the Tree you may update your Name Preferences. There are two locations that these may be updated, one is under Tree by selecting 'Prefences' and Name |
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