Why are my reminders coming a day late?

Please note that we currently send out reminders per "Geni Time" (USA, PST). However, we are looking to send them out according to the Timezone/Location information each user has provided within their Profiles. As we have not yet determine an ETA on this feature updating, your patience is appreciated during this time.

Also, as a reminder, reminders are sent- both seven days before the birthday and on the day of the birthday itself.

Was this article helpful?
0 out of 0 found this helpful

0 Comments

Article is closed for comments.
Powered by Zendesk