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Need a credit card reversal

Rita Elizabeth Riley

January 10, 2023 03:58

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I went in and changed my subscription not to renew, but I see you have charged my credit card. I need a refund please. Thank you!

2 comments

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  Job Waterreus January 10, 2023 14:52

  Please try to post in the right discussion, this one is for feature requests.

  See https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription- on how to contact Geni about your problem.

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  Geni Support Team January 12, 2023 00:03

  Hi Rita, per your request, we have canceled and refunded your Pro subscription. You we hope you will continue to enjoy the free features on Geni.

  In the future, please be sure to email us at subscriptions@geni.com so we can better assist you with your subscription.