Impossible to transfer DNA for just ONE of the persons I administer - WHY? BUG?

I have transferred the DNA results from FTDNA for myself, my mother,  two of my cousins and one of my sisters. No problems occurred. My second sister, Unni Fonneland, absolutely impossible to get the DNA over. This - see attachment - never turns up. Is there a bug in the system? Inger-Lise Fonneland


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