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Tree does not display on browsers Chrome and newest Microsoft Edge

Markas Seumas Jonas Young Smith

February 08, 2021 23:41

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Tree wont display after selecting to switch to Html...

17 comments

• 0
  
  Ernest Simon February 09, 2021 15:24

  same problem

   

• 0
  
  Peter George Watson February 09, 2021 15:26

  Today (09/02/2021) I can log in but I get no response to clicking Tree either on Firefox or Chrome

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  Markas Seumas Jonas Young Smith February 09, 2021 15:36

  Would be very frustrating having spent do much time and effort putting together my family tree for the issue to never be resolved...

• 0
  
  Alan Pritchard Walker February 09, 2021 15:44

  Same here!

• 0
  
  Thomas David Lewis February 09, 2021 16:25

  Hey guys, I'm brand new to Geni but seem to be having the same problem. I have tried Chrome and Edge on two different laptops. The information bar is still present at the top of the screen but everything else is blank. 

• 0
  
  Anthony Watts February 09, 2021 16:49

  Likewise.

• 0
  
  Geni Support Team February 09, 2021 18:44

  Hi all, thanks for your reports. We're investigating the issue and working on a fix. We'll let you know as soon as we have an update.

• 0
  
  Geni Support Team February 09, 2021 20:27

  Hi everyone, we have released a fix. Please let us know if you continue to have any issues.

• 0
  
  Markas Seumas Jonas Young Smith February 09, 2021 20:48

  The fix has worked. Thank you for your quick and print response

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  Stuart Anderson March 29, 2021 14:51

  Hi.

  I am having the same issues as various people above. 

  I can see nothing of my tree anymore.

  I have tried Chrome and Edge and neither seems to work.

  Any ideas?

   

• 0
  
  Lena Minda Vasstrand March 29, 2021 15:11

  Same here!

  And I´m not able to add profiles or photos.

• 0
  
  Gourav Aggarwal March 29, 2021 15:16

  I am also not able to view my tree

• 0
  
  Ann Ingbritt Lindgren March 29, 2021 15:17

  Jag har samma problem kan inte se trädet chrome

• 0
  
  Geni Support Team March 29, 2021 16:10

  Hi everyone,

  We are investigating the issue and will let you know once we have an update.

• 0
  
  Geni Support Team March 29, 2021 16:17

  Hi, we just pushed a fix. Can you please try again?

• 0
  
  Stuart Anderson March 29, 2021 16:23

  Hi.

  That seems to have fixed it now.

  Thanks.

• 0
  
  Hannes Groenewald April 15, 2021 13:46

  Trying to use the HTML tree in Firefox 87.0.   The tree view is sometimes blank; other times it shows the boxes without any content; other times it shows partial boxes (top lines only) of varying size. Unmitigated chaos!