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Can't access the system - I paid for free trial and the system keep me back to pay again!!!!!

Isabel Calderon

April 23, 2021 14:23

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  Geni Support Team April 23, 2021 16:02

  Hi Isabel, our records show that you closed your account. For the reason you wrote, "I want to cancel my free trial since you do not have an email to help anyone - with your systems errors - PLEASE CANCEL MY FREE TRIAL!."

  For clarification, the account you had closed under this email address was not signed up for a free trial of Pro. You only had a free basic account.

  If you have signed up for a Pro account under a different email address, then please email us at subscriptions@geni.com so that we can assist you. For more details about how to contact Geni about your account, please see our FAQ https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-