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difficulies with merging profiles

I have problems merging the profiles of my grandparents, who happened to be first cousins.  They appear twice, in different branches of the tree. I didn t have problems merging other duplicate profiles, using the tool "move profile", to drag one profile onto its duplicate, to make them merge. But when it comes to my grandparents, the tool just doesn t work.  Anybody had a similar problem? and any suggestions as to how to deal with this problem?

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