Free account, Geni do not allow to login

during the last 20 years I built my family tree incorporating ascendant  and descendant  branches of my tree and multiple family members, however Geni not only do not allow to access any more the account with multiples web managed errors that only are focused to force to create a new account and pay subscription. I sent and email two weeks ago to subsriptions@geni.com, however they never answered it.

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