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It's been almost 2 weeks and I can't get into my original account!

Mariana Noriega

March 05, 2024 20:12

Answered

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I was asked to reset my password and I tried at least 30 times, did everything recommended, including adding geni.com to my address book and nothing. I am not getting my reset email, no matter how many times i have tried. I have filed 3 tickets with Geni support, and I have yet to hear from anyone. What type of service is this?! Granted I am not a pro-customer, but why would want to be when you can't even help with a simple reset of password? I don't know what to do... I need the information I stored here which took me quite a while to put together.

7 comments

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  Job Waterreus March 05, 2024 23:55

  Did you see

  How can I merge my own profiles?

  How do I contact Geni about my subscription?

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  Mariana Noriega March 06, 2024 03:12

  I still need the password for my old account to merge the accounts, which I don't have because, it won't allow me to reset the password.
  And yes I know how to contacted them via email 3 times. No word.

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  Job Waterreus March 06, 2024 10:33

  Sorry, I can't help you further. I hope Geni staff will respond

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  Mariana Noriega March 06, 2024 20:19

  Thanks!!

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  Geni Support Team March 08, 2024 01:16

  Hi Mariana, we're sorry to hear about your troubles logging into your account. 

  If you have emailed us at subscriptions@geni.com , then you should have received an automatic reply confirming that we received your email. This email also contained a ticket number. Can you please let us know your ticket number?

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  Siiri Talumaa July 25, 2024 16:44

  I have the same problem and no help.

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  Geni Support Team July 25, 2024 16:55

  Hi Siiri, I see we received your email to subscriptions@geni.com only 30 minutes ago. Our customer service team will get back to you as soon as they can.