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White page

Angela Jennet Braun

March 16, 2024 02:11

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I only get a white page when I go to my tree and it freezes up.

This is my second report on this issue. It is very annoying when I need to find something for some one and can not access this.

Angie Braun

2 comments

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  Geni Support Team March 18, 2024 22:44

  Hi Angela, can you please let us know if you are still experiencing this issue? If yes, please tell us what device you are using and what browser/version you have tried.

• 0
  
  Geni Support Team March 20, 2024 18:53

  Hi Angela, if you are still experiencing this issue, can you please try loading your tree on a different browser or in incognito mode?