I have been trying to cancel my free trial before the trial period ran out. I can log in but can't access my account. I think this is intentional on Geni's part and I WILL NOT PAY ANY CHARGES TO MY CREDIT CARD. THIS BORDERS ON FRAUDULENT ACTIVITY! THERE SEEMS TO BE NO WAY TO EMAIL GENI ABOUT THIS, BUT I WILL GET A PHYSICAL ADDRESS AND NAMES OF PRESIDENT AND/OR CEO. I SIGNED UP ON SEPT. 11 AND IT IS NOW SEPT. 19 AND I HAVE BEEN TRYING TO CANCEL FOR FOUR DAYS!
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Geni Support Team Marlene,
Please note you may cancel your trial anytime during the 14 days. Just click the "Make changes to your Geni Pro subscription" link in your Premium account settings.
Then check the "Cancel my trial" checkbox and save your changes.
These instructions can be found in our FAQ: How do I cancel my Pro trial?
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