How can I contact GENI team via direct e-mail or by phone?
Date
Votes
18 comments
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Gladys Rose Foley I have want to add ancestors to my tree but another person called Melissa Lee Draper as added by keeps cropping up. I have additional information Harriet Amy BUTTI who married George P Broad she has him listed as private. so when I try to put the information on my tree I am prevented from doing so because I am switched over to her site.
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Gladys Rose Foley I am sorry for the mistakes on the message I should have checked before pressing the button.
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Liv Karin Dahle, Geni Pro How can I contact GENI team direct by email or by phone
Liv Karin Dahle
Geni pro
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Gladys Rose Foley why has my profile become private when I voted to be public and why can I no longer get my family tree when I log on with internet explorer because I don't have a flash player ? if I log on with windows 10 I can get my tree but I cant write the place of birth and death. when I do write them they become deleted.
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Gladys Rose Foley why has my profile become private when I voted to be public and why can I no longer get my family tree when I log on with internet explorer because I don't have a flash player ? if I log on with windows 10 I can get my tree but I cant write the place of birth and death. when I do write them they become deleted.
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Barry H Stein How can I remove old email addresses????
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Jeff, Geni Curator Barry, here is the FAQ on changing your email. https://help.geni.com/hc/en-us/articles/229702707-How-do-I-update-the-email-address-on-my-Geni-account-
Gladys, you should be able to set your privacy settings here: https://www.geni.com/account_settings/profile_privacy
As for your browser, you could try Chrome or Firefox. But here are some pages to help configure your browser for Flash.
* https://help.geni.com/hc/en-us/articles/229703727-How-do-I-enable-Flash-in-the-Edge-browser-
* https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html
* https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html
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Deborah A Dunlap How do I un-invite a relative. Actually I just want to remove her access to my tree. It has already been merged with others that I DID NOT want merged. I wanted my immediate family only. I want to remove Cynthia Lynn Dunlap Sager from my GENI tree.
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Jeff, Geni Curator Deborah, there is an option to block users which should attempt to limit access.
https://help.geni.com/hc/en-us/articles/229710487-How-can-I-block-another-Geni-user-
Geni is a shared collaborative tree - so you're really asking to remove her from our tree, not my tree. There are other sites that are much better suited for a silo tree with full control - Geni's parent company MyHeritage uses that model. The shared platform is not for everyone, though it does provide some great advantages.
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Eva Maria de Souza Hello, I created my tree hoping that I would be the administrator of everyone! At least for the ones I created. I understand that others can go on adding other families, etc! The problem I see now is that some of my members created by me are dead, and I cannot add the death date, local etc. Some others can't remember their login, others can't remember their email address. Can I have the administrator rights on every member I created to organize the tree? Can you remove the private permissions they turned on? Can I force to be the administrator for all existing members in my tree? The ones I created? Thank you. Eva de Souza
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Jeff, Geni Curator Eva, if the person is a Geni member but is now deceased, you can report it to Geni so that it can be turned over to you. https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-
If they can't remember their password, they can reset it. https://help.geni.com/hc/en-us/articles/229702807-Lost-Password
If they can't remember their email, curators can clear it so you can put a new one in.
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Mette Holm I tried to delete a man, Jürgen ..... that was called my 4th gret gran, which wasn´t true.
I deleted him from the family tree in order to reconnect him, if I found his right place. From then on, names, I search relate to HIM - not me!
Example: Jürgen ........ Jens Hansen. How are you related?
I can´t get my own name back in the search.
I suppose, I made a mess of it by trying to delete him.
How do I correct it, so I can search normally again?
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Dara Boyd My first account was closed and I can't access it but since making a new account, I can see my old account's family tree. How do I get access to my former family tree that I worked so hard on? I don't have any family members to reinvite me back. I just want my previous tree back, so I don't have to start completely over.
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George Arthur Weinstock I want to remove a name from my tree. The person is not a member of the family and I have no idea who she is. Her two daughters were also listed but I removed them by clicking the x on their box - when I went to click the x on the mother's box it would not let me and it said she has to do it. She tried and can't.
This woman is listed as my daughter - she IS NOT my daughter - how did she get onto my tree and how do I get her off.
Why is it impossible to email Geni to discuss this matter - are they in hiding?
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Walter Elza Dykens (1941-1995) Customer Service Telephone?
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Vipi Meredith Re: the entry for John Wynn-Aubrey MEREDITH, born Sydney 17/4/16.
the ‘wife’ published name is incorrect. I was John’s wife at the time of his death in New Zealand, and we had been married for many years.
i was his third wife, Ms Sitwell, his first!Vipi Meredith
sandhurst@xtra,co,nz
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Douglas Alan Beezley I am not a member of Geni and don't come here often. I took a look at my family which was entered by my second cousin. I need to correct the gender of my child. Originally a female is transgendered to male. I have updated all the information including name and photo, but need to change the gender to male. Please advise.
Doug Beezley
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Boris Petrikovsky Hi Jeff,
I am having some issues with my Geni account. I had spent a lot of time creating my tree and when I logged in a week later half of the people I have added to my tree were gone. I have double checked that I am logged in to the right account and want to make sure that when I continue making my tree I don't lose the information. Please advise, thanks
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