Trying to regain access to my account
Geni says my password has expired, however I cannot reset it or log in. Is it possible to reach Geni support with an expired or basic account?
Date
Votes
8 comments
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Job Waterreus Please see How do I contact Geni about my subscription?
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Sean Krulewitch I followed that - it says go here if you are a basic subscriber.
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Job Waterreus If you have problems with your account as a basic user you can still mail them.
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Geni Support Team Hi Sean, yes please email us at subscriptions@geni.com and our customer service team can assist you with your account.
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Karl-Göran Bottwyk How to I get access to my old family tree, the one I created when having bottwyk@hotmail.com as my e-mail?
Today my email is bottwyk2@outlook.com
I've been invited to start a new family tree with bottwy2@outlook.com as my e-mail. But I'm not interested i doing that, to create a new tree from scratch, with all my data from before being lost or hidden from myself. -
Karl-Göran Bottwyk bottwyk2@outlook.com, I'm sorry, not bottwy2@outlook.com
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Job Waterreus There is no need to start a new tree. If there are duplicate records for you you can merge them, see How can I merge my own profiles?
You can change your email address, see How do I update the email address on my Geni account?
If you still have problems you can mail Geni to help you, see How do I contact Geni about my subscription?
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Geni Support Team Hi Karl-Göran, please email us at subscriptions@geni.com so that our customer service team can assist you with your account.
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