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I am not my own mother

Nura

May 30, 2024 09:14

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Why is it matching my profile with myself. This app hasn’t worked with comparing and I tried to connect my kit to profile it in turn malfunctioned and says I match with my self and say relationship is mother daughter please fix. I already unconnected my ftdna and it still lists that. Please help. Also it was never allowing a compare even if I match people on gedcom it comes back as not path.

5 comments

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  Ethan David Whitted May 30, 2024 15:05

  Hello, Nura!

  This forum for is for feature requests to upgrades on the Geni platform. If you need technical support from Geni, please submit a support ticket with them: https://www.geni.com/help/newticket

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  Nura May 31, 2024 02:15

  So for you to correct this issue I have to pay you 115.00 when there is no reason you shouldn’t have matched me to myself in the first place also the matches you listed are not matches because no relationship is found when I go to those pages. So explain that and you can fix it without me paying for a upgrade

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  Geni Support Team May 31, 2024 23:06

  Hi Nura, I have moved your post into the Community forum since it was incorrectly posted under Feature Requests. Please note Ethan is simply a user, like you, trying to be helpful. There is no need to direct your frustration towards him.

  Taking a look into your account, I see that you have not removed your DNA results. You do have DNA matches disabled. If you did not intend to do this, you can re-enable it in your privacy settings here: https://www.geni.com/account_settings/profile_privacy

  It's unclear what you mean when you say you are matching yourself or the relationship is mother/daughter. Are you sure you linked the correct FTDNA kit to your account? Please see our FAQs on how to remove your DNA results and re-link it to the correct profile https://help.geni.com/hc/en-us/articles/229707747-What-if-I-ve-linked-a-Family-Tree-DNA-kit-to-the-wrong-profile . 

  You also mentioned "matching people on GEDCOM," but you have not imported any profiles. There is one GEDCOM file that has been uploaded, but not imported. Are you having trouble importing it? Since you have already manually added your parents to the tree, it would be best if you started the import either from your father's profile or from one of your maternal grandparents. Please see our FAQ on how to begin an import from another profile https://help.geni.com/hc/en-us/articles/229705127-Can-I-import-a-GEDCOM-into-Geni

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  Isadore Wallace July 26, 2024 05:00

  How do I change my focus person in my tree. I plug my grandfather when I first created it, and now I’m unable to put myself as the main person. Can I correct that, if so how?

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  Geni Support Team July 26, 2024 22:51

  Hi Isadore, I see our customer service team has replied to your ticket #162295 . You can view the status of your ticket by following the steps in this FAQ: https://help.geni.com/hc/en-us/articles/229706327-How-to-View-the-status-of-your-help-ticket

  This help topic will now be closed.