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Cannot invite family members nor update email addresses

Kerry (Friedman) Rosen

June 09, 2024 12:44

Answered

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Something has changed. No “invite family” button at the top of the screen. And I cannot delete email addresses and re-add them to generate an invitation. Please advise. TIA.

4 comments

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  Geni Support Team June 10, 2024 17:47

  Hi Kerry, is there a specific person you are unable to invite? Can you post the link to the profile?

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  Kerry (Friedman) Rosen June 10, 2024 18:58

  No specific person I was trying to invite. Was referring to the fact that there is no link at the top under the Family tab that says "Invite a family member."

  Also tried to update a mailing address of a profile I manage and was unable to.

  Would appreciate your help.

  Thanks,
  Kerry

• 0
  
  Job Waterreus June 10, 2024 20:18

  It probably would help if you gave example links. If a user that you invited claimed his/her profile you will no longer be able to edit that profile (unless the use changed the settings for https://www.geni.com/account_settings/profile_privacy to allow that)

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  Kerry (Friedman) Rosen June 10, 2024 20:34

  Thank you!