The same thing happened to me. I had wanted to update haplo, can't succeed!
hi, I have same issue and ftdna says it's geni glitch
Same story. Go through connection procedure and it throughs me back to Geni.com with no results, no error messages.
Same! This is a scam...
Same problem for many people in Finland. Can't connect the new dna from FTDNA to Geni, or earlier "Connected" changed to "Not connected" on Partner application page.
Hi all, thanks for your reports. Our engineers are investigating the issue. We'll let you know as soon as we have an update.
The same problem!
the same problem (((( "Not connected" all time
Still not working. Please fix it.
Hi everyone, we have reached out to FamilyTreeDNA regarding this issue. We'll let you know once we have an update.
We're very sorry for the inconvenience and appreciate your patience while we work on getting this fixed.
Same problem
Same problem here
el mismo problema
Same problem
my matches are stuck for a long time also.
Best, Robin, Netherlands
Still not working cannot connect to ftdna. Support pls resolve the issue.
Hi all, we have reached out to FTDNA regarding this issue several times and have been told that they will be looking into this.
Same here
Equipo de soporte de Geni, ese tema se va a arreglar algún día???? Llevamos así demasiado tiempo.
Family Tree DNA is still working on resolving this issue. We hope they will have it released soon. We're very sorry for the inconvenience and appreciate your continued patience during this time.
The service does not work 2 months.
Can you do a manual download of DNA-data from users?
I have the same issue. It does not work.
Why does it take so long? Been months now...
thanks, Robin Blitzblum
Am trying to transfer a relative's DNA from FTDNA to her Geni profile. First, the info page is inaccurate. There is no link: 'transfer your DNA results' in the DNA tab.
It can be found in the linked FAQ page, except that it's NOT a link; that is, the link does not work. It doesn't take me anywhere, let alone FTDNA.
And I see above that you're waiting for FTDNA to fix it. Isn't it your link?
They say they are fixing since February. 100% IMPOSSIBLE! Even I could have solved the problem in such a long time.
This is a scam, we want our money back!!
Phillip, we use FTDNA's API to transfer the DNA data to Geni. We are in communication with the FTDNA team and have been told that it is a technical problem on their end. Currently, we do not have an ETA on when FTDNA will have the issue fixed.
David, we have no record of any purchases from your account. Just a reminder, linking FTDNA test results and receiving matches is a free feature on Geni.
If you have purchased a DNA test from FTDNA directly, then you may contact FTDNA support regarding your DNA kit here: https://www.familytreedna.com/contact
same here...
