0

No access to my Family-tree.

Bernhard Odd Aarre

September 23, 2021 04:59

Answered

Follow

I was going to change my password, but was instead registered as a new user. What am I supposed to do?

1 comment

• 0
  
  Geni Support Team September 23, 2021 20:29

  Hi Bernhard, it sounds like you accidentally created a duplicate account. To request a password reset email, please go to https://www.geni.com/login/reset_password and enter the email address you used for your original account.

  If you no longer remember the email address you used to create your original account, please email us at subscriptions@geni.com and our customer service team can further assist you.