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still can not get help owner has died

Janet Miller

February 16, 2022 00:06

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  Geni Support Team February 16, 2022 00:23

  Hi Geoffrey, if you are unable to update the profile of a relative who has recently passed away, then it is possible your relative may have claimed their account with their email address. Please report their profile via the Actions button on their profile page. Once our customer service team receives the report, they can assist with unclaiming the account so that you may update it to reflect their passing.

  Please see our FAQ on how to report a relative as deceased https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-

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  Janet Miller February 16, 2022 02:07

  IT IS Geoffrey that has died. I janetmiller@slingshot.co.nz am a member but it is upsetting to have his family coming up all the time. Cheers Janet

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  Geni Support Team February 16, 2022 18:14

  It seems your email address is connected to Geoffrey's account. Do you have another account in the tree under your own name? Or is there an unclaimed profile for yourself in the tree? If so, please send us the link to the profile so we can remove your email address from Geoffrey's profile and placed it in the correct profile for yourself.