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Too many credit cards

Надольная Елена Викторовна

April 21, 2022 07:57

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Hi.When i want to activate the trial period Pro, I get an error "Too many credit cards". Help me solve this

8 comments

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  Geni Support Team April 21, 2022 22:37

  Hi, we reset the credit card counter on your account. Can you please try again?

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  Jimmy Joe Combs April 29, 2022 22:47

  I want to activate the trial period pro but keep getting " To many credit card attempts can you help me also plz

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  Geni Support Team April 29, 2022 22:55

  Hi Jimmy, we have reset the credit card counter on your account. Can you please try again?

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  Jimmy Joe Combs April 29, 2022 23:32

  No my card isn't working at all none of them are and it won't let me activate the free trial pro so what am I supposed to do then

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  Geni Support Team April 30, 2022 00:47

  We see that your credit card was declined. You may want to contact your credit card company to see what the issue is.

  In the mean time, you can continue to build your tree with a free basic account.

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  Geni Support Team April 30, 2022 00:49

  If you continue to have issues upgrading, please email us at subscriptions@geni.com so we can look further into it.

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  Dirk Alkemade May 24, 2022 12:45

  I have been getting the same problem. Could you reset the credit card counter on my account as well?

  Thank you,
  Dirk

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  Geni Support Team May 24, 2022 14:35

  Hi Dirk, we have reset the credit card counter on your account. Can you please try again?

  If you continue to have issues upgrading your account, please email us at subscriptions@geni.com.