I accidentally deleted two photo albums that had 100s of photos, spanning the last several years, while trying to organize them. Is there any way to restore the photos?
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Votes
8 comments
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Geni Support Team Hi Connor, we can try to help you restore these albums. Can you recall when you deleted them?
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Connor Alan Richards Hi, thanks so much for getting back to me! I accidentally deleted them on Tuesday, May 10, just a short time before I made this post. Anything you can do to help would be greatly appreciated.
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Geni Support Team Hi Connor, we found 260 media items that you deleted around that time and restored them all (this should have also restored the albums at the same time).
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Connor Alan Richards Thank you so much! I thought all of my photos would be lost forever and I would have to try to find them all again; I really can't express how grateful I am. It seems that about 180 of the photos were restored. I'm not sure if the others may take more time to be restored or it they're just gone at this point, but either way, I'm so thankful for and happy with those that have reappeared!
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Geni Support Team Hi Connor, did the other photos eventually come in or are they still missing?
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Connor Alan Richards Hi! No, unfortunately, the other 80 photos are still missing.
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Geni Support Team Hi Connor, we took another pass at it and found some that didn't restore for unknown reasons. They should all be there now. Can you please check?
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Connor Alan Richards Hi there! It looks like the photos that were restored this time were ones I had recently deleted in the last couple days due to finding duplicates, not part of the original 80 that are still missing.
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