Today, when I logged into my My Heritage site which has a subscription (updated and paid May 31, 2022), and then my GENI matches, GENI showed exactly TWO (2) only! What happened to all of my matches?! I can usually find them under "RESEARCH." I had over 999 on there yesterday! Is there a problem?
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3 comments
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Geni Support Team Hi Paulette, all of your matches are still there https://www.geni.com/list/matches
Can you send a screenshot of where it only shows 2 matches?
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Paulette Switzer-Tatum No, sorry, I don't have a screenshot. Don't you believe me? The other day it showed two (2) matches on the left side of the page, for "any matches." Shows 999+ on the right, for "smart matches." Today there are sixty-two (62) under "any matches." Of course, you all see the previous 999+ total under "any matches" because you are the company. I would like to see my 999+ "smart matches again please, that go with my My Heritage paid-in-full account. Thank you.
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Geni Support Team Hi Paulette, we asked for a screenshot so we can get a look at what you are seeing since we were unable to reproduce the issue. In general, screenshots are very helpful when reporting bugs.
Are you still experiencing this issue? This is what is currently showing in your Merge Center: Any Matches (999+), Tree Matches (62), Record Matches (26), Smart Matches (999+).
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