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Removed as manager?

I originally added the record for my father a number of years ago, and as such I was the manager of his account.

Recently he passed away, and when I got on here to update the information, I see that back in October "Customer Service" removed me as a manager on his account (and I have no idea why).

I've tried sending messages to Customer Service about resolving this, but with no result.

Any recommendations on what I can try?

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