Getting Help - Community Help

What a mess...... family trees that don't belong together. Tia Whitney August 27, 2013 03:52 18 comments 9 votes Answered

How can I contact GENI team via direct e-mail or by phone? Vidas Starkus September 06, 2015 08:37 21 comments 4 votes Answered

How do I resolve Tree Matches in order to finish uploading my GEDCOM file? Michael Alan Short August 21, 2019 14:27 4 comments 2 votes Answered

upload Gedcom file to Geni.com Terri Saville Matern October 02, 2017 21:40 2 comments 2 votes Answered

How do I add the date of death to someone I manage? Jack Kenneth Fletcher March 19, 2016 13:52 2 comments 2 votes Answered

Geni Basic limited use Sigrid Sørensen April 02, 2022 15:49 2 comments 1 vote Answered

delete Sandra March 26, 2022 16:54 1 comment 1 vote Answered

This transaction has been declined. Luke Ryan Fleetwood March 04, 2022 15:50 1 comment 1 vote Answered

Edit relationship 'Remove'-button greyed out! Daniel Mark Christensen December 21, 2021 22:59 3 comments 1 vote Answered

Help disconnecting wrong parents Melissa Marie Hummell (Meyer) September 02, 2021 00:44 1 comment 1 vote Answered

Death of manager Jason Thomas Wright August 13, 2021 17:44 3 comments 1 vote Answered

Unmerged People Frank C. Bockowski August 13, 2021 01:54 3 comments 1 vote Answered

Pictures removed but still can be found via Google search Anni Blumkvist May 05, 2021 08:14 1 comment 1 vote Answered

Change link with record in tree Robert Paul van der Spek January 13, 2021 13:35 3 comments 1 vote Answered

Need to pay now after all I've uploaded on your site?! Eddie Durrett June 03, 2020 00:57 2 comments 1 vote Answered

I don't want to upgrade to Pro Donna Marie Bronzan June 02, 2020 00:19 3 comments 1 vote Answered

Delete my Tree Megan Taylor April 29, 2020 21:41 2 comments 1 vote Answered

Someone made a fake tree of my family with disturbing details, how can I get it deleted? Demi Nizovtseva September 17, 2019 02:38 1 comment 1 vote Answered

Unable to report profile as "deceased" Saara Hyvönen July 03, 2019 10:42 2 comments 1 vote Answered

Gedcom Pamela Ann Gresham December 30, 2018 14:21 1 comment 1 vote Answered

DNA results not showing? Stephanie Stiavetti October 31, 2018 19:15 5 comments 1 vote Answered

Unable to contact DNA relatives foun in Geni Peter Linde July 24, 2018 21:36 2 comments 1 vote Answered

Request to sign up for Geni Pro is blocking me from viewing anything Diane Gibas March 09, 2018 22:00 2 comments 1 vote Answered

How can I control which parent determines relationship in ancestor search? Shauna Lee VanOstrand December 29, 2017 22:56 3 comments 1 vote Answered

Unable to download raw data from FTDNA. FTDNA advised to ask you. Lisa Louise Collinsworth July 14, 2017 14:21 5 comments 1 vote Answered

how to report a death Angie Ilene Krajewski September 17, 2014 08:43 10 comments 1 vote Answered

Profile owner died - how do I take over profile John Myles Douglas September 22, 2022 17:05 2 comments 0 votes Answered

ATTENTION Curators, please assist David Arthur Thomas September 20, 2022 12:29 1 comment 0 votes Answered

Unsubscribing from Geni Pro Viktor Aaver September 20, 2022 06:52 1 comment 0 votes Answered

Edit incorrect Data Jerry L Cunningham Sr September 19, 2022 19:57 1 comment 0 votes Answered