Getting Help - Bug Reports – Geni Help Center

The Exported PDF has a very low resolution - Names Getting Blurred Devadathan K. Santharam January 29, 2023 17:47 0 comments 1 vote None

Unable to subscribe to geni pro due to too many credit cards attempts Catherine_S_Vititoe January 27, 2023 20:15 1 comment 0 votes Answered

Removed as manager from my mother's profile Peter Joseph Shacklock January 27, 2023 06:51 2 comments 0 votes Answered

FTDNA Transfer Jawad Ali January 25, 2023 07:22 9 comments 0 votes Completed

Documents not showing Avraham Yehoshua (Lawrence Joshua) Mahler January 25, 2023 06:47 1 comment 1 vote None

Can't log in - Too Many Cards and wrong name Richard Robie Leighton January 24, 2023 18:58 1 comment 0 votes Answered

Error mail Ирина Сергеевна Бакланова January 23, 2023 20:22 1 comment 0 votes Answered

I have been charged $1 for the premium trial but the trial is not activated. Zahirra Iskandar January 22, 2023 10:46 2 comments 0 votes Answered

Uncomplete GEDCOM export Pia Ritzert January 22, 2023 07:23 7 comments 0 votes None

Website is extremely slow Brent Smith January 20, 2023 04:25 3 comments 0 votes Completed

Too many credit cards Karl Arne Christer Caesar January 17, 2023 21:35 1 comment 0 votes Completed

I added myself as a sibling and have been trying to merge profile but not happening. Laurie Allison Tossava January 17, 2023 13:29 2 comments 0 votes Answered

the cancel acount button does´t work, have tried several times Brita Blondell January 17, 2023 10:05 1 comment 0 votes Completed

Reporting death of family member Andrij Roman Wasyl Hluchowecky January 16, 2023 23:14 1 comment 0 votes Answered

Close Account button doesn't work S V January 16, 2023 17:49 1 comment 1 vote Completed

premium_account_edit does not work Robert Wielgórski January 16, 2023 12:15 1 comment 0 votes Completed

I get any changes to my own account and profile PRIVACY to save? A C S January 15, 2023 17:25 1 comment 0 votes Completed

Смешались данные днк мои и мужа Natalia Vodolazhskaya January 15, 2023 16:12 1 comment 0 votes Answered

Family member managed own profile, now deceased Hans-Joachim Schütze January 15, 2023 15:38 1 comment 0 votes Answered

can't remove relationships for a profile I manage (parents are unknown) Jaymie LeAnne Horak January 13, 2023 05:01 2 comments 0 votes Answered

Can't remove relationships on a profile I manage Stephen Drew Thomas January 12, 2023 19:47 3 comments 0 votes Answered

problem with data entry Inga Liepniece-Liepiņa January 09, 2023 21:27 1 comment 0 votes None

Surname missing from one person in drop-down list in search of my tree Kenneth Paul Norkin January 09, 2023 15:36 6 comments 0 votes Answered

Too many credit cards Toomas Kivisto January 08, 2023 10:48 5 comments 0 votes Answered

billing to my account to be canceled Nancy Jenks Maxwell January 07, 2023 16:54 4 comments 0 votes Answered

Too many credit cards Vahur Kull January 06, 2023 19:54 1 comment 0 votes Completed

Cant upgrade Stewart James Sinclair Henderson January 06, 2023 11:29 4 comments 0 votes Answered

huge error Jānis Avotiņš January 05, 2023 20:04 1 comment 0 votes Answered

problem with data entry Inga Liepniece-Liepiņa January 03, 2023 00:00 3 comments 0 votes Answered

Decesed report Adi Sidi December 31, 2022 19:58 1 comment 0 votes Answered