Getting Help - Bug Reports – Geni Help Center

Unable to subscribe to geni pro due to too many credit cards attempts Catherine_S_Vititoe January 27, 2023 20:15 1 comment 0 votes Answered

Removed as manager from my mother's profile Peter Joseph Shacklock January 27, 2023 06:51 2 comments 0 votes Answered

Can't log in - Too Many Cards and wrong name Richard Robie Leighton January 24, 2023 18:58 1 comment 0 votes Answered

Error mail Ирина Сергеевна Бакланова January 23, 2023 20:22 1 comment 0 votes Answered

I have been charged $1 for the premium trial but the trial is not activated. Zahirra Iskandar January 22, 2023 10:46 2 comments 0 votes Answered

I added myself as a sibling and have been trying to merge profile but not happening. Laurie Allison Tossava January 17, 2023 13:29 2 comments 0 votes Answered

Reporting death of family member Andrij Roman Wasyl Hluchowecky January 16, 2023 23:14 1 comment 0 votes Answered

Смешались данные днк мои и мужа Natalia Vodolazhskaya January 15, 2023 16:12 1 comment 0 votes Answered

Family member managed own profile, now deceased Hans-Joachim Schütze January 15, 2023 15:38 1 comment 0 votes Answered

can't remove relationships for a profile I manage (parents are unknown) Jaymie LeAnne Horak January 13, 2023 05:01 2 comments 0 votes Answered

Can't remove relationships on a profile I manage Stephen Drew Thomas January 12, 2023 19:47 3 comments 0 votes Answered

Surname missing from one person in drop-down list in search of my tree Kenneth Paul Norkin January 09, 2023 15:36 6 comments 0 votes Answered

Too many credit cards Toomas Kivisto January 08, 2023 10:48 5 comments 0 votes Answered

billing to my account to be canceled Nancy Jenks Maxwell January 07, 2023 16:54 4 comments 0 votes Answered

Cant upgrade Stewart James Sinclair Henderson January 06, 2023 11:29 4 comments 0 votes Answered

huge error Jānis Avotiņš January 05, 2023 20:04 1 comment 0 votes Answered

problem with data entry Inga Liepniece-Liepiņa January 03, 2023 00:00 3 comments 0 votes Answered

Decesed report Adi Sidi December 31, 2022 19:58 1 comment 0 votes Answered

My profile has been 'hijacked'. Nick Wilkinson December 30, 2022 05:30 1 comment 0 votes Answered

Benjamin Goldkorn Benjamin Goldkorn December 25, 2022 22:21 2 comments 0 votes Answered

I called No Name to correct twice my name Itzik Klein marriaged to Perla Klein (No Name) December 21, 2022 11:44 2 comments 0 votes Answered

Search Results are Still Not Complete Matthew Knell December 20, 2022 08:53 3 comments 0 votes Answered

Cannot add manager to profile David Perkins December 16, 2022 17:33 1 comment 0 votes Answered

Email attached to the wrong person in the family tree Никита Иоффе December 13, 2022 01:12 1 comment 0 votes Answered

How to mark person deceased? Helen Meikar December 09, 2022 18:35 1 comment 0 votes Answered

MISTAKE OR BUG אהרון קידרון (קווץ December 03, 2022 13:11 15 comments 0 votes Answered

BillionGraves Anton 'Tony' John Grambihler November 28, 2022 02:38 1 comment 0 votes Answered

בעיה דוד הזה November 24, 2022 18:38 1 comment 0 votes Answered

MFA access lost and no way to reset it Leib Rosenthal November 18, 2022 10:24 8 comments 0 votes Answered

Error Rita Paulauskas-Kingston November 17, 2022 20:49 1 comment -1 votes Answered