Geni Help Center
Submit a request
Check your existing requests
Didn't find what you were looking for?
Ask a question in
Submit an idea in
Get in touch
Fill out a request form
What's Happening Now
December 22: New Photo Uploader
August 14 - Scheduled Site Maintenance
July 7 - Scheduled Site Maintenance
It is impossible to delete or move a person.
how do you split a tree if a tree is merged in error?
how can I delete my account
Support for Adoptive Parents
"A Geni profile you manage has been deleted"
Search results issue
Hebrew search broken
County name is replacing city in location details
Trouble inputting birth dates
Impossible to send a birthday greeting
unable to send birthday message after picking gift...different format for
Frequently Asked Questions
Login & Invitations
What is Geni?
How do I update the email address on my Geni account, if I no longer have access to that email address?
How do I contact Geni about my subscription?
Is Geni free?
What are the different types of Geni memberships?
What profiles are private?
What are public profiles?
How do I control what is listed publicly?
What are Curators?
What permissions do Curators have in my tree?
How can I contact a Curator?
What is the World Family Tree?
How do I add someone to my tree?
How do I customize the way names are displayed?
What is a Master Profile?
How can I update an email address on a profile?
How do I contact the manager(s) of a profile?
What does the Yellow Triangle in the lower left hand corner of a node mean?
Who are Collaborators?
What is a Merge Request?
Record Matches & Smart Matches™
What are Record Matches?
What are Smart Matches™?
What are Value Indicators?
How do I convert photos to documents?
How do I tag a profile to a document?
How can I add a Document?
Photos & Videos
How do I upload my photos?
How can I upload a Video?
How can I access photo albums?
What is a Project?
How do I create a Project?
How can I add profiles to a project?
How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
What are Discussions updates and who receives those?
How can I change which people I am notified about?
What are Anniversary Reminders and who receives those?
How do I report a profile?
How do I report a profile as Deceased?
What is a Claimed Historical Profile?
What GEDCOM software should I use?
How can I export my GEDCOM?
Has your GEDCOM importer been disabled?
How do I search for profiles?
How can I find relatives on Geni?
Why can't I find people I added to the tree?
How to Switch Your Display Language
How do I enable translations on Geni?
Does Geni only accept English as a language on my tree?
Can I specify a group of people to share my activity with?
What activities are shared with Social Sharing?
What is Facebook Social Sharing?
How are location fields parsed?
Where is my Map?
Why is the location in another language?
Blood Relatives vs. Family Tree
Who are considered 'Family Members' in Statistics?
Video Tips and Tricks
How to: Add and Invite Relatives
How to: Add Photos
How to find out who is in the Family Group of a profile
Geni Public Access
Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
What is myHistro?
What is the World Family Tree app by TelGen?
What is GeneDroid?
Geni has joined the MyHeritage Family
What is MyHeritage?
What does this mean for Geni?
How will the two websites operate?
Kes sobiks? Anne Kukermann
Use of patronyms
Connect with Facebook Timeline
Charts do not show non-english characters properly
Translator : Auto fill of suggested translations is not available anymore
"Missing link"; Following phrases in tr8n
How to become a language manager?
Adding Tamil language in Geni