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Overview
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Recent
Announcements
»
What's Happening Now
(32)
»
January 20: Record search, estimated dates and fixes
December 30: Location and invitation fixes
December 28 - Site Maintenance
Known Issues
(17)
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Updates missing in recent activity
Family tree poster checkout button broken
Gifts are not displayed on the gift page in Hebrew
Feature Requests
(400)
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Support for Adoptive Parents
Expand date entry options to include bracketing (range), before and after
Prefix field
Getting Help
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Community Help
(824)
»
It is impossible to delete or move a person.
How can update a person's status to deceased?
how do you split a tree if a tree is merged in error?
Bug Reports
(287)
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Trouble inputting birth dates
unable to send birthday message after picking gift...different format for
Impossible to send a birthday greeting
Help Topics
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Login & Invitations
(14)
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How To: Invite Someone to your Tree
Why can't I login?
How do I sign up for Geni?
Family Tree
(29)
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How do the tree limits work?
How can I show more than one relationship between the same two people?
How can I update birth order?
Profile
(25)
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How To: Make a Profile Public
What are "estimated" dates?
What is a zombie profile?
Privacy
(15)
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How can I block another Geni user?
I found my listing on your site and would like to be removed
How can I get this person to stop following me?
Photos & Videos
(13)
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How can I report a photo?
How can I upload my photos?
How do I upload a new profile photo?
Documents
(7)
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How can I add a Document?
How To: Make Documents Useful
How to: Use Geni Labs
Merging
(13)
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How can I merge my tree with a relative's tree?
Who are Collaborators?
What does the blue '+' sign in the lower left hand corner of a node mean?
Premium Features
(15)
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How can I change my subscription to a Lifetime membership?
How do I cancel my free trial of Pro?
How do I cancel my Pro Subscription?
Discussions
(5)
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How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
Projects
(6)
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How can I report a project?
How can I add profiles to a project?
How To: Create a Genealogy Project
Curators
(4)
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Who are Curators and why are they able to edit my tree?
How can I contact a Curator?
Where can I find a list of Curators?
Notifications
(7)
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How can I update my email notifications?
How can I send another user a message?
What are Birthday Reminders and who receives those?
Reporting Profiles
(8)
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What is an abandoned tree?
How do I report a profile?
What is a Vandalism report?
GEDCOM
(4)
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How can I export my GEDCOM?
What GEDCOM software should I use?
Has your GEDCOM importer been disabled?
Search
(3)
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How can I find relatives on Geni?
Why can't I find people I added to the tree?
How do I know which names to use on profiles to ensure they are found using search?
Languages
(5)
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How To: Switch Your Display Language
Does Geni only accept English as a language on my tree?
How do I print Hebrew/Arabic in the proper order from my tree?
Facebook
(2)
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What is Facebook Connect?
How can I disconnect my Facebook account from my Geni account?
Family Map
(3)
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Where is my Map?
Why is the location in another language?
My family map is not correct
User Stats
(2)
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Who are considered 'Family Members' in Statistics?
Blood Relatives vs. Family Members
Video Tips and Tricks
(8)
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How To: Merge Profiles
How To: Make a Profile Public
How To: Make a Public or Private Discussion
Geni Public Access
(3)
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Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
Translators
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Feature Requests
(22)
»
Suitable Curator? Kes sobiks? Jaanus Luuse
Kes sobiks? Anne Kukermann
Kes sobiks? Jaak Tulp
Bug Reports
(8)
»
Please remove The Geni Pro subscription screen
Charts do not show non-english characters properly
merge centre problems
General Discussion
(3)
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How to become a language manager?
All of the names for my family tree is not be added to my family tree
Why are you copying copyright material ?
Language Suggestions
(5)
»
Translate from english to norwegian
macedonian language
Livonian - līvõ kēļ