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how I can reset I am unable to reconnect , which mean I lost my Family tree going back into the year years 1700,

Ghil Joseph Levi

January 04, 2017 01:43

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Hello 
I have a life free Pro subscription, I had it for years, and I am unable to reconnect , which mean I lost my Family tree going back into the year years 1700,

 

My email when I joined Geni was ghilevi@netvision.net.il and have changed during the courses of the years to ghilevi@gmail.com

 

Could you please let me know how I can reset if , Thanking  you in anticipation for your kind assistance

 

Ghil J.  Levi

1 comment

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  Jeff, Geni Curator January 04, 2017 03:27

  Here is the process for resetting a password if you no longer know the password.  It includes instructions if you no longer have access to the old email address.  http://help.geni.com/hc/en-us/articles/229702807-Lost-Password

  But I've gone ahead and initiated a merge on your two accounts, so it should allow you to use either email.