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What do you need help with?
- How do I sign up for Geni?
- What is Geni?
- Why can't I login?
- Lost Password
- How do I update the email address on my Geni account?
- How do I update the email address on my Geni account, if I no longer have access to that email address?
- How do I contact Geni about my subscription?
- Is Geni free?
- What are the benefits of a Geni Pro membership?
- How much is a Geni Pro subscription?
- What payment methods does Geni accept?
- Where is a credit card's security code located?
- What profiles are private?
- What are public profiles?
- How do I control what is listed publicly?
- How can I block another Geni user?
- Who is included in my Family Group?
- How to find out who is in the Family Group of a profile
- How do I enable Flash in Firefox version 52 and later?
- How do I enable Flash in Safari / Mac ?
- How do I enable Flash in the Edge browser?
- Why won't my tree draw in an inactive tab? (Chrome browser)
- How do I add someone to my tree?
- How do I enter multiple marriages?
- How do I add multilingual names and biographies to a profile?
- What is a Master Profile?
- How can I update an email address on a profile?
- How do I contact the manager(s) of a profile?
- How can I update the profile for someone who is deceased?
- Why am I unable to edit a profile for someone I added to the tree?
- How can I merge my tree with a relative's tree?
- Where can I find general information about merging?
- What are data conflicts and how do I resolve them?
- What does the Yellow Triangle in the lower left hand corner of a node mean?
- What does the blue '+' sign in the lower left hand corner of a node mean?
- What is a Merge Request?
- What are Record Matches?
- What are Smart Matches™?
- What are Value Indicators?
- Why is there a red magnifying glass on a confirmed match?
- What is a MyHeritage Data subscription?
- How do I confirm matches?
- ★ How do I link Family Tree DNA test results to my profile?
- I've linked my FTDNA account but my Geni profile shows no results. Why not?
- How do I link Family Tree DNA test results to a relative's profile?
- How do I update my Family Tree DNA test results on my profile?
- What if I've linked a Family Tree DNA kit to the wrong profile?
- How do I delete the DNA test results linked from Family Tree DNA?
- How do I upload my photos?
- How do I identify relatives in a photo?
- How can I access photo albums?
- How do I turn off photo captions?
- How do I upload a new profile photo?
- How do I rotate a photo?
- What is a Project?
- How do I create a Project?
- How can I add profiles to a project?
- How do I add photos to a project?
- How do I add documents to a project?
- How do I add videos to a project?
- What are Discussions updates and who receives those?
- How can I view my inbox messages?
- How can I view my notifications?
- How can I view my requests?
- How can I send another user a message?
- How can I change which people I am notified about?
- What are the reasons for reporting a profile, image / document, project, etc?
- How do I report a profile?
- How do I report a profile as Deceased?
- What is a Claimed Historical Profile?
- What is Spam?
- What is a Vandalism report?
- What is MyHeritage?
- What does this mean for Geni?
- How will the two websites operate?
- How will this affect my Geni membership?
- Will MyHeritage users be able to access my Geni tree?