Frequently Asked Questions

Login & Invitations

• How do I sign up for Geni?
• What is Geni?
• Why can't I login?
• Lost Password
• How do I update the email address on my Geni account?
• How do I update the email address on my Geni account, if I no longer have access to that email address?
See all 14 articles

Premium Subscriptions

• How do I contact Geni about my subscription?
• Is Geni free?
• What are the benefits of a Geni Pro membership?
• How much is a Geni Pro subscription?
• How To: Try Geni Pro for Free
• What payment methods does Geni accept?
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Privacy

• What profiles are private?
• What are public profiles?
• How do I control what is listed publicly?
• How can I block another Geni user?
• Who is included in my Family Group?
• How to find out who is in the Family Group of a profile
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Curators

• What are Curators?
• What permissions do Curators have in my tree?
• How can I contact a Curator?
• Where can I find a list of Curators?
• How do you become a Curator?

Family Tree

• How do I add someone to my tree?
• My tree won't display, what should I do?
• How do I enable Flash in Firefox version 52 and later?
• How do I enable Flash in Safari / Mac ?
• How do I enable Flash in the Edge browser?
• Why won't my tree draw in an inactive tab? (Chrome browser)
See all 38 articles

Profile

• How do I add multilingual names and biographies to a profile?
• What is a Master Profile?
• How can I update an email address on a profile?
• How do I contact the manager(s) of a profile?
• How can I update the profile for someone who is deceased?
• How can I notate cremation?
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Merging

• How can I merge my tree with a relative's tree?
• Where can I find general information about merging?
• What are data conflicts and how do I resolve them?
• What does the Yellow Triangle in the lower left hand corner of a node mean?
• What does the blue '+' sign in the lower left hand corner of a node mean?
• What is a Merge Request?
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Record Matches & Smart Matches™

• What are Record Matches?
• What are Smart Matches™?
• What are Value Indicators?
• Why is there a red magnifying glass on a confirmed match?
• What is a MyHeritage Data subscription?
• How do I confirm matches?
See all 21 articles

DNA

• ★ How do I link Family Tree DNA test results to my profile?
• I've linked my FTDNA account but my Geni profile shows no results. Why not?
• How do I link Family Tree DNA test results to a relative's profile?
• How do I update my Family Tree DNA test results on my profile?
• What if I've linked a Family Tree DNA kit to the wrong profile?
• How do I delete the DNA test results linked from Family Tree DNA?
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Documents

• How can I add a Document?
• How do I tag a profile to a document?
• How To: Make Documents Useful
• How can I save a document?
• How do I convert photos to documents?
• How can I delete a document?

Photos & Videos

• How do I upload my photos?
• How do I identify relatives in a photo?
• How can I access photo albums?
• How do I turn off photo captions?
• How do I upload a new profile photo?
• How do I rotate a photo?
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Projects

• What is a Project?
• How do I create a Project?
• How can I add profiles to a project?
• How do I add photos to a project?
• How do I add documents to a project?
• How do I add videos to a project?
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Discussions

• How can I start a discussion?
• How do I tag a profile to a discussion?
• How can I delete a discussion?
• How To: Unfollow a Discussion

Notifications

• What are Discussions updates and who receives those?
• How can I view my inbox messages?
• How can I view my notifications?
• How can I view my requests?
• How can I send another user a message?
• How can I change which people I am notified about?
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Reporting Profiles

• What are the reasons for reporting a profile, image / document, project, etc?
• How do I report a profile?
• How do I report a profile as Deceased?
• What is a Claimed Historical Profile?
• What is Spam?
• What is a Vandalism report?
See all 9 articles

GEDCOM

• Has your GEDCOM importer been disabled?
• What is a GEDCOM?
• How can I export my GEDCOM?
• What GEDCOM software should I use?

Search

• How do I search for profiles?
• How can I find relatives on Geni?
• How do I know which names to use on profiles to ensure they are found using search?
• Why can't I find people I added to the tree?

Languages

• How to Switch Your Display Language
• How do I enable translations on Geni?
• Does Geni only accept English as a language on my tree?
• Does Geni have multi-lingual customer support?
• Why can't I see my Asian characters on the tree?
• How do I print Hebrew/Arabic in the proper order from my tree?

Facebook

• What is Facebook Connect?
• What is Facebook Social Sharing?
• Can I specify a group of people to share my activity with?
• What activities are shared with Social Sharing?
• How can I disconnect my Facebook account from my Geni account?

Family Map

• How are location fields parsed?
• Where is my Map?
• Why is the location in another language?
• My family map is not correct

User Stats

• Blood Relatives vs. Family Tree
• Who are considered 'Family Members' in Statistics?

Video Tips and Tricks

• How to: Add and Invite Relatives
• How to: Add Photos

Geni Public Access

• Where can I find a list of participating locations?
• How can I get my local library or organization to join the Geni Public Access program?
• What is Geni Public Access?

Partner Apps

• What is myHistro?
• What is the World Family Tree app by TelGen?
• What is GeneDroid?
• What is Charting Companion for Geni?

Geni has joined the MyHeritage Family

• What is MyHeritage?
• What does this mean for Geni?
• How will the two websites operate?
• How will this affect my Geni membership?
• Will Geni’s privacy policy change?
• Will MyHeritage users be able to access my Geni tree?
See all 13 articles