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called my bank to cancel charge to my bank of $119.40. claim has been submitted for $119.40

Nancy Jenks Maxwell

January 09, 2023 18:56

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3 comments

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  Nancy Jenks Maxwell January 09, 2023 18:57

  Not a good site to join. Impossible to get any response to cancel my subscription and cancel charge to my bank.  Did call bank to submit claim for refund.  

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  Nancy Jenks Maxwell January 09, 2023 19:01

  two days trying to talk to or get a response to texts.  This is ridiculous.  Never again will i recommend geni to anyone.  

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  Geni Support Team January 12, 2023 00:14

  Hi Nancy, we see that our customer service team has replied to your email and has issued your refund. 

  Please note that your email was sent on the weekend, which is outside regular business hours. We were able to process your request as soon as our team was back in the office on Monday.