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Pending debt Geni Pro

Sergio Olivieri

January 26, 2023 18:26

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I have checked my PayPal account and i saw a debt for a Geni Pro subscription but i remember very well that i disabledb the automatic renewal. Can anyone help me? I don't have to pay the debt

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  Geni Support Team January 26, 2023 19:45

  Hi Sergio, our records show that you canceled the subscription after PayPal attempted to rebill but the payment failed. Your subscription is now expired and you have no pending payments.

  If you have further questions about your subscription, please email us at subscriptions@geni.com .

  FAQ - How do I contact Geni about my subscription?  https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-