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change the family tree manager

Prof. Nina Ivanovna Kotova

December 05, 2023 16:08

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How do I change the tree manager to my name?

5 comments

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  Geni Support Team December 05, 2023 20:01

  Hi Ivan, for information on how to add yourself as a manager on a profile, please see our FAQ: https://help.geni.com/hc/en-us/articles/229703887-How-can-I-request-management-of-a-profile-

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  Prof. Nina Ivanovna Kotova December 05, 2023 20:47

  Thank you, but this didn't solve the problem.

  I am still managed by my deceased relative.

  I need to switch the management to myself.

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  Prof. Nina Ivanovna Kotova December 05, 2023 20:49

  My name is Nina- I am my page's manager's daughter, who is my father. He is deceased.

  I got my father

  assigned to my page by error.

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  Geni Support Team December 05, 2023 21:19

  Thanks for the clarification. It appears you imported the tree as your father and merged his profile with yourself. 

  We can help you fix this and move your account to your correct profile https://www.geni.com/people/Nina/6000000200746267994 .

  As we work on this, you may notice some activity from Customer Service on your account. 

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  Geni Support Team December 05, 2023 21:27

  Nina, we were able to move your account to your own profile. Please let us know if you need any further assistance.