Someone vandalized a huge swath of my tree, and I'm hoping that the Geni folks can simply undo the changes. Otherwise I'll have to go trough and reenter a lot of people's information by hand (many people, including living people, were deleted, so I'm not even sure if the changes are logged any more).
I filed a ticket with Geni 20 days ago. It's current status is:
"Awaiting assignment to a help desk operator."
My questions:
1) Is there anything else I can do to fix my tree?
2) Is this a usual wait time? 20 days seems like a lot. Some of the vandalism is rather insulting of my family members; I'm hoping that Geni can help me before my family logs in and sees it.
