I invited my daughter to join in 2008. Apparently she logged in once. Her original email address is no longer active and we cannot remember her password. I manage her profile but I do not have permissions ro remove her relationship. I added a new email address to her profile, but the password reset emails continue to go to the original discontinued address. How can I change her email address and change her password. Thanks
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3 comments
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Bob Wojciechowski Yes, we need a way to change a bad E-mail address!
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Jeff, Geni Curator For account access or subscription issues, you can email subscriptions@geni.com.
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Permanently deleted user To update the email address on your Geni account:
- Go to your Email & Password settings
- Click 'Add email' and enter the new email address
- Use the 'delete' link if you would like to delete the old email address
- Use the radio buttons next to the email addresses to select your primary email address. This is the address where your Geni Notifications will be sent.
Note that you must have at least one email address associated with your Geni account. Therefore, you must add a second email address before deleting an email address from your account.
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