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Need to change email but forgot password

Dennis Norton

July 03, 2011 13:55

None

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I invited my daughter to join in 2008.  Apparently she logged in once.  Her original email address is no longer active and we cannot remember her password.  I manage her profile but I do not have permissions ro remove her relationship.  I added a new email address to her profile, but the password reset emails continue to go to the original discontinued address.  How can I change her email address and change her password.  Thanks

3 comments

• 0
  
  Bob Wojciechowski August 31, 2011 02:43

  Yes, we need a way to change a bad E-mail address!

• 0
  
  Jeff, Geni Curator August 31, 2011 16:19

  For account access or subscription issues, you can email subscriptions@geni.com.

  Edited by Jeff, Geni Curator March 28, 2017 13:11
• 0
  
  Permanently deleted user September 20, 2011 20:09

  To update the email address on your Geni account:

  1. Go to your Email & Password settings
  2. Click 'Add email' and enter the new email address
  3. Use the 'delete' link if you would like to delete the old email address
  4. Use the radio buttons next to the email addresses to select your primary email address. This is the address where your Geni Notifications will be sent.

  Note that you must have at least one email address associated with your Geni account. Therefore, you must add a second email address before deleting an email address from your account.