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I uploaded two trees when I first started, one Privatized and one not. Now I seem to have two trees.

Timothy Wayne Leslie

October 10, 2011 18:55

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When I first created my account, I was not familiar with how Geni worked, and I uploaded a privatized version of my tree, thinking that it was going to be seen by everyone. When I realized it was not, I then uploaded my FULL tree - this was all done under the only account I have. I myself can only see one tree. But when I did a trial Pro membership, almost every possible link suggested to me showed ME as the Manager. Now another (veteran) member is telling me that I seem to have a duplicate tree where he has a lot of merges pending.

 

Is there any way for the system to delete the first set of data that I uploaded, some two years ago??

 

Tim

5 comments

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  P.J. Bell December 14, 2011 01:56

  I would like to merge my two trees into one account or be able to access both of them.  Right now my computer will only let me access one

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  P.J. Bell December 14, 2011 01:57

  So Geni can't help me with this, is that the answer I'm getting?

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  Timothy Wayne Leslie December 14, 2011 02:16

  Well,  that's  what "I" get out of the whole thing,  P.J. - no answer at all. The only way to get official support is with a Paid/Pro account. I didn't think of this problem when I was in the middle of a trial Pro account. You and I have the same problem, but no answer. Sorry! For both of us.

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  Permanently deleted user December 15, 2011 00:13

  To merge your own profiles, you may simply login to one of those accounts and add the email address for the other account.

  To do so first log into one of your Geni accounts and go to your Account Settings. Find the Email and Password link and click on it. To add the email address associated with the other account, click, 'Add email' and enter it in. Once you have saved this, you will receive a message asking if you would like to merge your Profiles. All that is required is for you to enter in the password for the other account. Otherwise, you may send yourself a verification email.

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  Timothy Wayne Leslie December 15, 2011 01:28

  Monica, thank you for the input, but in my case, I only used one email address, and only have one account, that I uploaded two versions of my tree to, one privatized, one full.