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How do I get help about billing from a real person?

Jeannette Gardner

November 17, 2011 13:52

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I want to speak to someone about my account....there is no way to contact anyone. 

7 comments

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  Permanently deleted user November 17, 2011 22:30

  Please note that we currently do not have the ability to offer any phone support at this time. Therefore, would you mind please getting back to us with the nature of your concern, so that we might better assist you?
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  Jeannette Gardner November 22, 2011 06:22

  I am not sure how to get back to you...My account went from free to pro.  I did not want to change it.  I asked for it to be changed back but now I have no access to it.  I just want to be able to access my original free account and have my money refunded.

  Thank you

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  Amanda Marquardt February 18, 2013 20:10

  I would also like to speak to someone about billing.  I need the charges removed from my account.  Please tell me how I can do this.

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  Jeff, Geni Curator February 18, 2013 20:43

  Have a look at this FAQ: http://help.geni.com/entries/21135687-how-do-i-contact-geni-about-my-subscription

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  Amanda Marquardt February 18, 2013 20:50

  Jeff Gentes- thanks for your help but I've tried that already for days actually.  Do you have another suggestion?  

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  Jeff, Geni Curator February 18, 2013 21:13

  No, sorry..  I guess you could try help@geni.com, but it probably goes into the same system. Sometimes it can take several days for them to get back with you and this was a three day weekend in the U.S. (Monday being a holiday).   

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  Amanda Marquardt February 18, 2013 21:15

  Jeff Gentes-  thank you again.  I am actually on the phone with my credit card company trying to block this charge since Geni is not making this easy.