Hi,
My AUnt passed away about a year ago.
I reported the death, but she is still displayed as living, and people are getteing announcmnets about her birthday.
How long does it take for the deat report to be undated?
Gadi
Date
Votes
4 comments
-
Fred Lavy It would be nice to discontinue anniversary and birthday announcements for the deceased!
-
Donna Shrimpton Yes the same thing has happened to me - although I only reported a death yesterday. A year still displayed? This is ridiculous and cruel, why is it not an instant update? It can't be that hard can it? Especially when it is an emotional issue in most, probably all cases!!!!!
-
Geni Support Team Hello Gadi:
I'm sorry to hear about your Aunt's passing and that it her profile has not been updated as deceased. Please let me know your Aunt's name or the link to her profile so that I may check on it.
In general, if a relative has passed away, and you do not see the option to update their living status on their profile, it is likely that your relative has claimed their profile with their email address. You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.
Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.
__________________________________________
Hello Donna:
I'm sorry to hear about the death in your family. Please let me know if the profile you have reported as deceased, has been updated. If not please let me know the name of the person or the link to the profile so that I can look into it for you.
-
Gadi Mordechai Ben-Avi Hi,
Since I opened the thread, My Aunt has been marked as deceased. I'm not sure how long it took, but it was too long.
Gadi
Post is closed for comments.